Atera licensing is the set of terms under which Atera Networks Ltd. sells access to its cloud IT management platform. The platform combines remote monitoring and management (RMM), professional services automation (PSA), helpdesk and ticketing, patching, scripting and reporting. Atera describes it as “a full SaaS solution”, with no server to install or manage.[15] The Atera Terms of Use grant the customer a limited, non-transferable right to access and use the Services during the Term. They also grant a licence to install and use the downloadable End-User Software, the Atera agent, in order to use the Services.[1] The main subscription is priced per technician rather than per managed device. A technician “can support an unlimited number of customers, who have an unlimited number of devices”.[4] Atera sells two product lines on this model: one for internal IT departments and one for managed service providers (MSPs). Each has four plans.[6] For the general model, see named user licensing.
Editions
Atera publishes per-technician list prices for three plans in each product line. The top plan in each line is sold by quote.[2][3] All plans include AI Copilot, ticketing, classic reports, IT automations and 24/7 chat support.[2]
| Product line | Plan | Annual billing (per technician per month) | Monthly billing |
|---|---|---|---|
| IT Department | Professional | 149 €[2] | 169 € |
| IT Department | Expert | 189 €[2] | 229 € |
| IT Department | Master | 219 €[2] | 269 € |
| IT Department | Enterprise | Contact sales[2] | Contact sales |
| MSP | Pro | 129 €[3] | 139 € |
| MSP | Growth | 159 €[3] | 189 € |
| MSP | Power | 209 €[3] | 249 € |
| MSP | Superpower | Contact sales[3] | Contact sales |
The two lines differ mainly in the billing module. The MSP product can bill customers for time worked on tickets, products and services. The IT Department product has no billing module and therefore no contracts, invoices or accounting integrations.[6] The terminology also differs: the IT Department product uses Sites, Users/Requesters and a Service Portal, while the MSP product uses Customers, Contacts and a Customer Portal.[6] Every plan price is recorded as a catalog SKU, for example Atera Expert (IT Department) - annual and Atera Growth (MSP) - annual. Atera publishes no part numbers. Plan contents and differences are covered in Atera IT Department and MSP plans.
Metrics
| Atera term | Catalog row | Where it applies | What Atera says |
|---|---|---|---|
| Technician (Permitted User) | Technician | Main subscription on every plan; Network Discovery add-on | Fees are based on the number of Permitted Users designated in the Order Form.[1] Anyone who needs access to the Atera console needs a technician license, whatever their role.[4] |
| Contact | Robin Contact | Robin, the end-user AI agent (formerly IT Autopilot) | An End User assigned to a specific customer or site with “Active” status.[1] |
| Device / end user | Work from Home device | Work from Home add-on | Billed per device, per month, on the maximum enabled device count in the billing cycle.[12] |
| Partner-reported usage | App Center maximum usage, Online Backup selected size | Third-party apps billed by Atera | Charged on maximum or actual usage as reported by the integration partner.[7] |
Devices, servers, sites and customers are not counted for the main subscription. Sites (customers and locations) are unlimited at no additional cost.[5]
Counting / floors
Technicians (Terms of Use last updated 2025-12-30). The first user to register becomes the Account administrator. An Admin may add other employees or contractors as Admins, technicians or other Account users, collectively “Permitted Users”. Access to the Platform is restricted to Permitted Users. The exceptions are components designed for End-Users, such as the customer portal, ticket creation and certain AI Features.[1] The customer must not exceed the number of Permitted Users in each Order Form, and each login may be used only by one Permitted User.[1] The full Order Form amount is due even if fewer Permitted Users used the Services during the term. Unused seats are not refunded and do not carry over into the renewal.[1] Catalog proof: Every console user needs a technician license; Fees are due on the Permitted Users in the Order Form, not on actual use; Unused seats are not refunded or carried into the renewal.
Reasonable use. Per-technician pricing does not cap devices, but the Terms limit each Permitted User to “reasonable use”. This includes the number of devices running the End-User Software that each Permitted User handles. If credentials are shared or use is excessive, the customer pays excess fees on Atera’s first request.[1] No numeric device threshold is published. Catalog proof: Per-technician use is limited to reasonable use, including devices per technician; Technician logins may not be shared.
Technical enforcement (as retrieved 2026-09-27). Atera’s license validation mechanism tracks usage across devices and applications. When it detects parallel use of the same credentials, it logs out the older session and shows a banner to all admin users.[8] Catalog proof: License validation logs out parallel sessions on the same credentials.
Changes during the term. Added technician seats take effect immediately and are prorated. Removed seats apply from the start of the next billing cycle.[9] If a technician is removed and a new one added in the same billing cycle, both are charged. Deactivating the departing technician before adding the new one avoids the extra charge.[9] All licences under one account must be on the same plan and billing period.[7] Floors: Atera publishes no minimum number of technicians. See Atera technician subscription and billing terms.
Virtualization & partitioning
The technician metric does not depend on the managed estate, so the retrieved documents contain no virtualization, host or partitioning rules. A virtual machine running the Atera agent is managed like any other device and does not change the technician count.[4] The only estate-related limit is the reasonable-use clause on devices per Permitted User.[1] Third-party App Center products bill by their own units, such as workloads, endpoints or gigabytes, as reported by the partner.[7]
Cloud / BYOL
Atera is delivered as a SaaS service through the atera.com web portal and a mobile application, so no bring-your-own-license mapping applies to the platform itself.[1] Bring-your-own-license does apply to some remote-access integrations. Splashtop and AnyDesk are built in, depending on the plan. TeamViewer and ScreenConnect need the customer’s own licences from those vendors.[2] See Atera add-ons, AI and App Center licensing and, for TeamViewer’s own terms, TeamViewer EULA and subscription terms.
Programs
- Annual subscription and Monthly subscription. Both are charged in advance.[7] Monthly plans can be cancelled at any time. Annual plans can be cancelled at the end of the subscription period.[2] Auto-renewal of an annual Subscription must be cancelled at least 60 days before expiry.[1]
- Free Trial Subscription. A 30-day trial with Expert plan features (IT Department) or Growth plan features (MSP), up to 300 agent installations and 30 days of Network Discovery.[16]
- 2026 pricing alignment. Legacy-pricing accounts, mainly those signed before 2024-05-01, move to current website rates. Monthly accounts move from June 2026. Annual accounts move at their first renewal on or after late July 2026.[10]
- Atera Service Level Agreement. A 99.9% monthly uptime commitment for the Core Service with service credits. It applies to Enterprise Plan clients that are current on payment.[13]
- Business Associate Agreement. Offered to Enterprise and Superpower plan customers.[14]
- MSP use right and Reseller purchases. An MSP may use the Services to serve its Customers.[1] If a subscription bought from a Reseller conflicts with the Reseller Agreement, the Terms of Use prevail as between customer and Atera.[1]
- App Center (Third-Party Services). Security, backup, MDM and other third-party products that Atera resells or bills as an intermediary.[1]
Add-ons and AI
AI Copilot is the technician-facing assistant. It has been bundled into every plan at no additional cost since 2026-06-01 for monthly subscriptions, and since the first renewal on or after late July 2026 for annual subscriptions.[5] Robin is a separate paid product for end users, billed per active Contact with a quarterly true-up.[1] The Atera AI FAQ describes it as billed per user per month on an annual basis.[11] The Network Discovery add-on costs 29 € per technician per month on every plan and is included in Enterprise.[2] It is activated for all active users in the account.[7] Work from Home, which gives end users remote access to their work computers, costs 5 € per end user per month.[2]
Audits and compliance
The retrieved Terms of Use contain no clause that lets Atera audit a customer’s records. Compliance instead rests on the platform. Atera “reserves the right to monitor your use of the Services” to detect fraud, misuse or abuse and for security and compliance purposes.[1] Excess or shared-credential use leads to excess fees, suspension or termination.[1] The license validation mechanism enforces one session per technician login.[8] Robin Contacts are measured by Atera on the Platform.[1] For Third-Party Services that Atera bills, Atera’s own usage calculation prevails over the provider’s.[1] The general discipline is covered in software license audit and license compliance.
Out of scope
- Signed Order Forms, enterprise contracts and reseller agreements, which were not retrievable.
- Prices in currencies other than the euro prices displayed at retrieval, and prices for the Enterprise, Superpower and Robin offerings, which Atera sells by quote.
- Licence terms of third-party App Center products (Acronis, Bitdefender, ESET and others), which are governed by each provider’s own agreement.
- The Atera Data Processing Addendum, EU Data Act Addendum and privacy policy, which cover data protection rather than licensing.