Fees are due on the Permitted Users in the Order Form, not on actual use
Catalog row in Vendor License Rules · Cited
- Kind
- Floor
- Statement
- Terms of Use §12.1: except for Robin, Subscription fees are based on the number of Permitted Users designated in the Order Form, and the full amount is due even if fewer Permitted Users used the Services in the term. (vendor document dated 2025-12-30; as published on 2026-09-27)
- Applies when
- Reducing technician counts or reconciling paid seats against active technicians.
- Applies to
- Atera main subscription.
- Related metrics
- Related programs