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TeamViewer licensing

From the LICENSEWARE WikiLast edited 15 ReferencesCited

This article is an overview of how TeamViewer licenses its remote connectivity, endpoint management and digital employee experience software. Plan-level detail is in the linked articles on TeamViewer Remote, TeamViewer Tensor, the free version and the EULA. It is not legal advice.

On This Page

TeamViewer licensing is the set of terms under which TeamViewer licenses its remote access and support, endpoint management and digital employee experience (DEX) software. A single modular End User License Agreement (EULA) governs all products. Its Master Terms apply in every case, and its Software Specific Terms apply to both commercial and non-commercial use.[1] Paid licences are subscriptions, and only businesses can buy them. A free version is offered for personal, non-commercial use.[1] The quantities a customer may use, such as licensed users, concurrent connections (channels) and managed devices, are not set in the EULA. They come from a Product Specification for each product, which the EULA incorporates, or from the Contract.[1][2] For the general models behind these metrics, see named user licensing, concurrent and device licensing and subscription and consumption licensing.

Editions

TeamViewer publishes a Product Specification for each product family. Each one lists the plans and what they include.[2]

Product family Plans named in the Product Specification Primary licensed unit 
TeamViewer Remote (formerly TeamViewer Core) Free, Remote Access, Business, Premium, Corporate Licensed users, channels, managed devices; Remote Access by licensed remote device[3][9] 
TeamViewer Tensor Lite, Basic, Pro, Unlimited, Access, Support, Support Concurrent Named users[4] 
TeamViewer ONE Standard, Advanced, Enterprise, Enterprise Ultimate Devices[5] 
TeamViewer DEX Standard, Enterprise, Enterprise Plus Devices[7] 
TeamViewer Remote Management Monitoring & Asset Management, Endpoint Protection, EDR, Backup, Device Monitoring, Asset Management & Discovery, MDM Devices; Backup by storage capacity[6] 

The index also lists Product Specifications for TeamViewer Frontline, Assist AR, Engage, IoT and Meeting. It also lists the older Access and Support plans (Remote Access Lite and Pro; Remote Support Lite, Pro and Concurrent), Pilot, and 1E DEX.[2] The web shop sells four TeamViewer Remote plans: Remote Access and Business for single users, and Premium and Corporate for teams. Tensor is sold as a “fully customized license” through sales.[8] The Knowledge Base describes Tensor as a cloud-based enterprise connectivity platform delivered as SaaS.[15] Plan-by-plan detail is in TeamViewer Remote licensing and TeamViewer Tensor licensing.

Metrics

Each Product Specification ends with a common set of definitions. Eight catalog rows record them in TeamViewer’s own terms.[3][4]

TeamViewer term Catalog row What TeamViewer says it counts 
Named User License / User Named User License (Licensed User) Specific individuals designated by the customer, each with a personalized login; group or shared logins are prohibited[3] 
Channel Channel (concurrent connection) One active remote connection; the number of channels determines how many users can connect simultaneously[3] 
Managed Devices Managed Device Computing devices assigned to a TeamViewer account or company profile and manageable in the Management Console[3] 
Device-based License Device-based License (licensed device) Specific computing devices; the fee is based on the total number of licensed devices[3] 
Endpoint-based License Endpoint-based License (Endpoint) Managed targets, whether or not a TeamViewer component is installed, including gateways[4] 
Credit-based License AI credit (Credit-based License) AI credits consumed under the AI Credit Consumption Policy[3][13] 
Capacity-based License Capacity-based License Capacity of resources used, such as data processed or stored; Backup is sold per frontend gigabyte[6] 
Light User Light User A Tensor licensed user with a limited number of connections[4] 

The Pricing FAQ uses simpler wording. It calls a concurrent connection “multiple sessions happening at the same time, also known as channels”. It says licensed users are individuals assigned to a licence, and an endpoint is “a device connected to TeamViewer”.[8]

Counting / floors

Licensed items come from the Product Specification (EULA effective 2026-07-27). Each licence type has its own scope of usable licensed items, such as licensed users, channels or managed devices, as defined in the Product Specification or the Contract.[1] Catalog proof: Licensed items are set by the Product Specification or Contract (backs Licensed items are set by the Product Specification or Contract).

Named users, no shared logins (EULA effective 2026-07-27; Product Specifications undated). Unless the Contract or Product Specification says otherwise, use is bound to the specific Authorized User the customer designates, each with a personalized login. Group or shared logins are prohibited.[1] The Product Specifications limit re-assignment to two times per User per calendar year.[3] Catalog proof: Named User License: no group or shared logins (backs Named User License: no group or shared logins); Named users may be re-assigned at most twice per calendar year (backs Named users may be re-assigned at most twice per calendar year).

Devices count whether or not they are used (Product Specifications undated). Under the Device-based License model, each Managed Device the customer designates counts as one licensed device, whether it is actively used or not.[3] Catalog proof: A Managed Device counts whether or not it is used (backs A Managed Device counts whether or not it is used).

Minimums by product (Product Specifications undated). Remote Management modules are device-based and start from 5 endpoint devices. Backup is capacity-based and starts from 50 GB.[6] TeamViewer ONE Standard and Advanced cover 100 to 5,000 managed devices, and Enterprise and Enterprise Ultimate start from 5,000.[5] Tensor Lite and Basic start from 5 licensed users, Pro from 10 and Unlimited from 15.[4] Catalog proof: Remote Management modules start at five devices; Backup at 50 GB (backs Remote Management modules start at five devices; Backup at 50 GB); TeamViewer ONE device bands (backs TeamViewer ONE device bands); Tensor minimum licensed users by edition (backs Tensor minimum licensed users by edition).

“Unlimited” means no contractual cap (Product Specifications undated). Where an item is described as unlimited, the contract sets no cap. Use is still subject to fair use and to the Service’s technical limits, which currently support about 10,000 Seats without additional scaling.[3] Catalog proof: "Unlimited" is subject to fair use and technical limits (backs "Unlimited" is subject to fair use and technical limits).

Excess use is charged retroactively (EULA effective 2026-07-27). Customers must keep use within the licensed scope and monitor and prevent unlicensed use across their organization. For use beyond that scope, TeamViewer may charge additional fees, including for prior periods, at its then-current list price or, at its election, pro rata to the contract price.[1] This works like an uncapped true-up. Catalog proof: Excess usage is charged retroactively at list price (backs Excess usage is charged retroactively at list price).

AI credits expire (Product Specifications undated; policy as of 2026-08-25). Monthly AI credit allocations cannot be transferred and expire at the end of each calendar month. Add-on credits reset at renewal.[3] The consumption policy charges 1 credit per Session Insights summary and 1 credit per in-session use of the Tia assistant.[13] Catalog proof: Monthly AI credits expire; add-on credits reset at renewal (backs Monthly AI credits expire; add-on credits reset at renewal).

Audits and compliance

Usage analysis and self-declaration (EULA effective 2026-07-27). TeamViewer may analyse how customers use the software for licence auditing and other purposes. It may use technical measures to check whether usage matches the chosen licence type and to detect use beyond the agreed scope. It may also require a self-declaration of actual use “at any time”.[1] Catalog proof: Technical usage monitoring and self-declaration on request (backs Technical usage monitoring and self-declaration on request).

Customer Hosting audits (EULA effective 2026-07-27). Where server-side components are hosted by the customer, TeamViewer may audit every six months over a secure remote connection. It may also carry out one on-site audit a year, with at least five business days’ notice.[1] Catalog proof: Customer Hosting: remote audit every six months and annual on-site audit (backs Customer Hosting: remote audit every six months and annual on-site audit).

Commercial-use detection on free installations (as of 2026-05-11). TeamViewer “suspects or detects” commercial use for TeamViewer accounts and IDs running without a licence. Flagged users must submit a reset request.[12] See TeamViewer free version and commercial use. A software license audit or internal license compliance review should cover both the contractual counts and these technical signals.

Virtualization & partitioning

The retrieved documents contain no virtualization, partitioning or processor rules. TeamViewer licenses users, channels, devices and endpoints, not processor capacity. Two provisions apply to virtual and server estates. Endpoints under the Endpoint-based License may include virtual systems and network services reached through an Agentless Access Gateway, and each gateway and endpoint counts as one licensed item.[4] On the Remote Access and Business plans, licensing a Windows Server or ChromeOS device requires a Premium or Corporate licence.[9] Catalog proof: Each Agentless Access Gateway and Endpoint counts as one licensed item (backs Each Agentless Access Gateway and Endpoint counts as one licensed item); ChromeOS and Windows Server targets need Premium or Corporate (backs ChromeOS and Windows Server targets need Premium or Corporate).

Cloud / BYOL

TeamViewer products are cloud services. Connections go through TeamViewer’s servers for the “handshake” and, where needed, for routing encrypted data packets.[1] The documents publish no bring-your-own-license mapping to third-party clouds. The alternative is Customer Hosting. By agreement, parts of the server-side software may run on the customer’s own or third-party infrastructure instead of TeamViewer’s Server Services. TeamViewer gives no warranty for it and has the audit rights described above.[1] The Multitenancy feature in Tensor and ONE is a technical management feature only. Each Managed Client must hold its own licence unless the Contract explicitly allows sharing.[4] Catalog proof: Multitenancy does not allow sharing a licence with managed clients (backs Multitenancy does not allow sharing a licence with managed clients).

Programs

Pricing

On 2026-09-26 the web shop showed these list prices per month, billed yearly, excluding tax, in euros: Remote Access €17.90, Business €41.90, Premium €83.90 and Corporate €185.90. A promotional coupon, applied automatically, showed lower first-year prices for Business, Premium and Corporate.[8] The page renders prices in the browser, so the currency and amount can vary by visitor region. The catalog records them as SKU rows without part numbers: TeamViewer Remote Access annual subscription, TeamViewer Business annual subscription, TeamViewer Premium annual subscription, TeamViewer Corporate annual subscription.

Out of scope

  • Hardware purchase and lease (EULA Part C) and Professional Services (EULA Part D).[1]
  • Detailed Product Specifications for TeamViewer Frontline, Assist AR, Engage, IoT, Meeting, Pilot and 1E DEX, which are listed in the index but not catalogued here.[2]
  • Tensor, ONE and DEX prices, which TeamViewer quotes per contract.
  • Data processing terms (the DPA), except where they affect licensing.

Catalog rows

Catalog rows for this article, grouped by table.

References

  1. TeamViewer End User License AgreementMaster Terms (A), Software Specific Terms (B), Jurisdiction Specific Terms (E). Version as of July 27, 2026.Effective 2026-07-27. Retrieved 2026-09-26.
  2. TeamViewer products and subscription plans (Product Descriptions)Index of Product Specifications. The page states no version date.Retrieved 2026-09-26.
  3. Product Specification: TeamViewer RemoteFree, Remote Access, Business, Premium, Corporate; licence-model definitions. No version date.Retrieved 2026-09-26.
  4. Product Specification: TeamViewer TensorNo version date.Retrieved 2026-09-26.
  5. Product Specification: TeamViewer ONENo version date.Retrieved 2026-09-26.
  6. Product Specification: TeamViewer Remote ManagementNo version date.Retrieved 2026-09-26.
  7. Product Specification: TeamViewer DEXNo version date.Retrieved 2026-09-26.
  8. Prices and license overviewPlan cards rendered client-side; Pricing FAQ. No version date.Retrieved 2026-09-26.
  9. Licenses overviewKnowledge Base. Last Modified: May 8, 2026.Effective 2026-05-08. Retrieved 2026-09-26.
  10. All about subscriptionKnowledge Base. Last Modified: Jul 24, 2026.Effective 2026-07-24. Retrieved 2026-09-26.
  11. TeamViewer Contracting EntitiesNo version date.Retrieved 2026-09-26.
  12. Commercial use suspectedKnowledge Base. Last Modified: May 11, 2026.Effective 2026-05-11. Retrieved 2026-09-26.
  13. TeamViewer AI Credit Consumption PolicyPDF on media.teamviewer.com, linked from teamviewer.com/en/legal/ai-terms/. Version as of 25 August 2026.Effective 2026-08-25. Retrieved 2026-09-26.
  14. TeamViewer for non-profits and educationNo version date.Retrieved 2026-09-26.
  15. What is TeamViewer Tensor?Knowledge Base. Last Modified: May 8, 2026.Effective 2026-05-08. Retrieved 2026-09-26.

See also

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