Test Period and 7-day money-back guarantee
Catalog row in Vendor License Programs · Cited
- Kind
- Refund policy
- Term
- 7 calendar days from contract conclusion
- Definition
- EULA sec. B.1.1.3: “If the Contract provides for a test period, Customer may terminate the Contract within seven (7) calendar days of the conclusion of the Contract.”
- Commercial rules
- Refund of prepaid, unused fees for the software subject to the test period (B.1.1.3). Knowledge Base (Jul 24, 2026): newly purchased licences or add-ons can be returned within 7 days; the guarantee does not apply to renewals or to invoices issued after a one-month free trial.
- Applies to
- New TeamViewer licence and add-on purchases