TeamViewer Tensor licensing covers TeamViewer’s enterprise remote connectivity plans. The pricing page describes TeamViewer Tensor as “an enterprise remote connectivity cloud platform” sold under a “fully customized license”.[6] The Knowledge Base calls it a ready-to-deploy SaaS environment.[5] The Product Specification defines every Tensor plan as a commercial Named User License.[1] This differs from the web-shop plans, which bundle a fixed number of users, channels and devices (see TeamViewer Remote licensing). Most Tensor quantities are set “per Contract”, so the order document matters more than the Product Specification. For the counting model, see named user licensing.
Editions
The Tensor Product Specification covers two groups of plans.[1]
Tensor Lite, Basic, Pro and Unlimited. These editions share a feature table and differ mainly in the minimum number of users and in the enterprise functions included.
| Item | Lite | Basic | Pro | Unlimited |
|---|---|---|---|---|
| Licensed Users (formerly Tensor Agent) | From 5 | From 5 | From 10 | From 15 |
| Single Sign-On (SSO) | Add-on | Included | Included | Included |
| Auditability (audit log and API) | Add-on | Included | Included | Included |
| Conditional Access Router | N/A | N/A | Included | Included |
| SDK | N/A | N/A | Add-on | Included |
All four editions have the same limits: 15 concurrent sessions per channel, 50 in-session scripts, 60 service cases per hour, 60 device policies and a Web API limit of 48,000 requests per 24 hours. Managed devices and the number of licences manageable with one account depend on the Contract.[1] The channel row reads “Not applicable due to license model”.[1]
Tensor Access, Tensor Support and Tensor Support Concurrent. These are also named-user plans. Tensor Access includes one channel and 3 managed devices per user. Tensor Support includes one channel per user, and Tensor Support Concurrent one channel per 3 users. For both Support plans, the number of managed devices depends on the Contract. The Web API limit is 36,000 requests per 24 hours.[1]
Access and Support (older plans). A separate Product Specification describes Remote Access Lite and Pro and Remote Support Lite, Pro and Pro Concurrent. All are named-user plans with one channel per user, except Remote Support Pro Concurrent, which has one channel per 3 users. Managed devices are 1 per user (Remote Access Lite), 3 per user (Remote Access Pro) and 2,000 (both Remote Support plans).[2]
TeamViewer ONE and TeamViewer DEX. These are device-based plans. TeamViewer ONE Standard, Advanced, Enterprise and Enterprise Ultimate are each a “Device-based license”. Their comparison table combines remote support with rows for device and system health monitoring, asset and patch management and a DEX tier: DEX Essentials in Standard and Advanced, DEX Enterprise in Enterprise, and DEX Enterprise Plus in Enterprise Ultimate. Each user gets one channel with unlimited sessions.[3] TeamViewer DEX Standard, Enterprise and Enterprise Plus are also device-based.[4]
Metrics
- Named User License (Licensed User). Use is bound to specific individuals designated by the customer. Group or shared logins are “strictly prohibited”.[1]
- Light User. A licensed user with a limited number of connections under Tensor. Formerly called Tensor Light Agent.[1]
- Channel (concurrent connection). Counted on Tensor Access and Support plans, on the Access and Support plans and on ONE.[1][3]
- Endpoint-based License (Endpoint). Used for Agentless Access gateways and endpoints.[1]
- Device-based License (licensed device) and Managed Device. Used for ONE, DEX and the device-based management and security add-ons.[3]
- AI credit (Credit-based License). Tensor’s Session Insights and Tia add-ons include 150 AI credits a month. ONE includes 1 AI credit per endpoint per month.[1][3]
Counting / floors
Minimum users by edition (Product Specification undated). Licensed users start from 5 on Lite and Basic, 10 on Pro and 15 on Unlimited, with the number set by the Contract.[1] Catalog proof: Tensor minimum licensed users by edition (backs Tensor minimum licensed users by edition).
Named users and re-assignment (Product Specification undated; EULA effective 2026-07-27). Each designated user counts as one licensed user and must meet the EULA definition of Authorized User. For multi-user licences, at least one user must be the company administrator. A licence can be re-assigned at most twice per user per calendar year.[1] Authorized Users of a legal entity are its current employees, agents, representatives or temporary workers, and only for the support of the customer’s own business.[7] Catalog proof: Named User License: no group or shared logins (EULA sec. B.1.4 Authorized User) (backs Named User License: no group or shared logins); Named users may be re-assigned at most twice per calendar year (backs Named users may be re-assigned at most twice per calendar year).
Concurrent Support plans (Product Specification undated). Tensor Support Concurrent and the older Remote Support Pro Concurrent both give one channel for every 3 named users. The other named-user plans give one channel per user.[1][2] So the number of users who can connect at once on a Concurrent plan is one third of the named users, rounded down. This rounding is the catalog’s reading, not a vendor statement. Catalog proof: Tensor Support Concurrent: one channel per three users (backs Tensor Support Concurrent: one channel per three users).
Light Users (Product Specification undated). A Light User may make up to the number of connections set in the Contract. If the Contract sets none, the limit is 20 connections per calendar month. Light Users are sold as a named-user add-on to Tensor.[1] Catalog proof: Light User limited to 20 connections a month by default (backs Light User limited to 20 connections a month by default).
“Unlimited” (Product Specification undated). For Tensor Unlimited and other “unlimited” items, the contract sets no cap. The Service’s technical limits still apply, currently about 10,000 Seats without additional scaling, and so does fair use.[1] Catalog proof: "Unlimited" is subject to fair use and technical limits (backs "Unlimited" is subject to fair use and technical limits).
TeamViewer ONE device bands (Product Specification undated). ONE Standard and Advanced cover 100 to 5,000 managed devices. Enterprise and Enterprise Ultimate start from 5,000. Licensed users are set by the Contract.[3] Under the device-based model, each designated managed device counts whether it is used or not.[3] Catalog proof: TeamViewer ONE device bands (backs TeamViewer ONE device bands).
AI credits (Product Specification undated; policy as of 2026-08-25). Credits in the monthly allocation expire at the end of each calendar month. Annual add-on credits reset at renewal.[1] Under the consumption policy, a Tia Scripting request costs 5 credits for the first script and 1 credit per refinement. Advanced troubleshooting packages are charged by conversation size.[8] See also generative AI licensing. Catalog proof: Monthly AI credits expire; add-on credits reset at renewal (TeamViewer ONE Product Specification: Session Insights) (backs Monthly AI credits expire; add-on credits reset at renewal).
Virtualization & partitioning
Agentless endpoints (Product Specification undated). Agentless Access Gateways and Agentless Access Endpoints are add-ons licensed per endpoint, and each counts as one licensed item.[1] The Endpoint-based License definition says endpoints may be physical devices, virtual systems or network services, whether or not a TeamViewer component is installed on them.[1] In practice, virtual machines reached without an agent are counted like physical endpoints. Catalog proof: Each Agentless Access Gateway and Endpoint counts as one licensed item (backs Each Agentless Access Gateway and Endpoint counts as one licensed item).
The documents set no processor, core or host-level rule. The Knowledge Base says Tensor runs on Windows, macOS, Linux, Chrome OS, iOS, Android, Universal Windows Platform and BlackBerry.[5] Tensor licences also qualify for the Mobile Device Support add-on.[9]
Cloud / BYOL
Tensor is delivered as SaaS. It supports SAML 2.0 single sign-on and optional logging of session and console actions for audit trails.[5] There is no bring-your-own-license option. The EULA’s Customer Hosting clause allows some server-side components to be self-hosted by agreement, with a remote audit every six months and an annual on-site audit.[7]
Multitenancy (Product Specification undated). Multitenancy lets a parent company or service provider manage separate tenants for subsidiaries, customers or partners. It is a technical feature only and does not allow the primary tenant’s licence to be shared, split, sub-licensed or redistributed. Each Managed Client needs its own licence unless the Contract explicitly allows otherwise.[1] Together with the EULA’s ban on service-bureau use and on providing access to third parties, this means managed service providers cannot resell access under their own Tensor licence without contractual permission.[7] Catalog proof: Multitenancy does not allow sharing a licence with managed clients (backs Multitenancy does not allow sharing a licence with managed clients); No service bureau, rental, timesharing or resale use (backs No service bureau, rental, timesharing or resale use).
Programs
- Add-On License. The Tensor add-ons are: Light User and Remote Worker (per named user); Agentless Access (per endpoint); Remote Device Monitoring, Asset & Patch Management, Asset discovery, DEX Essentials and the ThreatDown security products (per device); MDM Advanced and Enterprise; Assist AR Lite; TeamViewer Automations for Microsoft Intune, Microsoft Sentinel, ServiceNow and Salesforce; and the Enterprise Integration Package.[1] The Tensor Access and Support plans also list file and folder backup, licensed by capacity.[1] Add-ons are co-termed to the subscription.[7]
- Subscription License. Unless the Contract says otherwise, the term is 12 months with automatic renewal.[7] Premium 24-hour support is available with an SLA.[6]
Out of scope
- List prices. TeamViewer does not publish Tensor, ONE or DEX prices, and the catalog has no SKU rows for them.
- TeamViewer Frontline, Assist AR and IoT, which have their own Product Specifications.
- The Enterprise Integration Package’s partner licences. The Product Specification says the customer also needs a licence from the third-party provider.[1]
Catalog rows
Catalog rows for this article, grouped by table.
- Metrics
- Rules
- Tensor minimum licensed users by edition
- Tensor Support Concurrent: one channel per three users
- Light User limited to 20 connections a month by default
- "Unlimited" is subject to fair use and technical limits
- TeamViewer ONE device bands
- Monthly AI credits expire; add-on credits reset at renewal
- Each Agentless Access Gateway and Endpoint counts as one licensed item
- Multitenancy does not allow sharing a licence with managed clients
- No service bureau, rental, timesharing or resale use
- Evidence