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Genesys Product

Genesys Cloud CX

Genesys Cloud CX is a Genesys product filed under Call & Contact Center Software. Lifecycle: continuously updated.

Releases and Lifecycle

All Genesys products

Release and support dates as published by Genesys; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.

Continuously updated 1
Genesys Cloud CX (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6]
Sources 1
  1. Genesys Multicloud CX Release Management and Communications retrieved 2026-10-14

Licensing Data

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Metrics 12

AI Experience tokenTokenAPI on-demand requestAPI requestBasic routing and IVR minuteMinuteBYO SMS messageMessageBYOC Cloud minuteMinuteCase Management caseCaseConcurrent userConcurrent userData storage gigabyteGigabyte

All 12 metrics

SKUs 9

Genesys Cloud CX 1CX 1Genesys Cloud CX 1 Digital Add-on IICX 1 Digital Add-on IIGenesys Cloud CX 1 WEM Add-on IICX 1 WEM Add-on IIGenesys Cloud CX 2CX 2Genesys Cloud CX 2 DigitalCX 2 DigitalGenesys Cloud CX 2 WEM Add-on ICX 2 WEM Add-on IGenesys Cloud CX 3CX 3Genesys Cloud CX 3 DigitalCX 3 Digital

All 9 SKUs

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