Concurrent user
Catalog row in Vendor License Metrics · Cited
- Unit
- Concurrent user
- Aliases
- Concurrent licence; concurrent license model
- Definition
- A Genesys Cloud licence based on simultaneous active usage. Pricing page: "With a Concurrent license, a defined number of users may access Genesys Cloud CX simultaneously during a given billing period."
- Counting rules
- Genesys charges for the peak number of simultaneous users in a billing period, using presence data; peaks shorter than 30 minutes are disregarded; the charge reflects the highest CX level licence held by those users; calculation is limited to one organisation. A premium applies relative to named.
- Floors / minimums
- Calculation covers a single Genesys Cloud organisation; no calculation across organisations.
- Applies to products
- Genesys Cloud CX
- Applies to editions
- CX 1
- CX 2
- CX 3
- CX 4
- Product category