Genesys Product Lifecycle

Release dates, version history and support and end-of-life dates as published by Genesys. Dates within the next 12 months are highlighted; past dates are dimmed. Retrieved 2026-10-14.

• PureConnect End of Life Policy. After an EOL announcement, new quotes stop, the Last Order Date ends additions, End of Maintenance ends releases and End of Support ends all maintenance and support obligations; PureConnect releases get 18 months of updates plus 18 months of support. [2]
• Genesys Engage End of Life Announcement. Engage Premises and Subscription products reach end of maintenance and support on 2028-12-31, and subscription licenses stop functioning after that date. [4]
• Genesys Multicloud CX release management. Genesys Cloud and Multicloud CX services are developed and deployed through continuous integration and delivery, with feature deprecations announced separately. [6]

Continuously updated 8

CX Cloud from Genesys and Salesforce (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud Analytics (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud Communicate (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud CX (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud CX 1 (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud CX 2 (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud EX (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6], Genesys Cloud Journey Management (Continuous delivery (CI/CD) cloud service; features, security and resiliency updates are applied regularly and the vendor publishes no end-of-life per version. Feature deprecations are announced separately.)[6]