Basic routing and IVR minute
Catalog row in Vendor License Metrics · Cited
- Unit
- Minute
- Aliases
- Basic routing / IVR
- Definition
- Minute of IVR session time in inbound, outbound or secure call flows using basic routing and IVR features.
- Counting rules
- A session timer runs from IVR flow initiation to flow end, including bot flow or Virtual Agent time; in-queue call flows do not count.
- Floors / minimums
- Allocation ranges from 17 to 5,525 minutes per user per month.
- Applies to products
- Genesys Cloud CX
- Product category