Case Management case
Catalog row in Vendor License Metrics · Cited
- Unit
- Case
- Aliases
- Case
- Definition
- A case made up of multiple workitems that can span queues until all workitems are completed.
- Counting rules
- Free allocation of 150 cases per organisation per month; cases above it are billed per case.
- Floors / minimums
- Free allocation is per organisation, not per user.
- Applies to products
- Genesys Cloud CX
- Product category