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Genesys

Genesys makes contact centre and customer experience software, led by the Genesys Cloud CX platform. Genesys Cloud CX is sold as a subscription in tiered editions, with named, concurrent or hourly licence types and AI Experience tokens for certain features.

Licensing at a Glance

  • Subscription
  • Named user
  • Concurrent user
  • Consumption / usage based

  1. Genesys Cloud CX pricing offers three licence types: Named (tied to a specific, identifiable user), Concurrent (based on simultaneous active usage) and Hourly Interacting (charges only for time spent handling interactions).[1]

  2. Genesys Cloud CX is offered in editions CX 1 to CX 4, listed at $75, $115, $155 and $240 USD per user per month billed annually.[2]

  3. Genesys Cloud AI Experience tokens are required for certain features; 250 named or 350 concurrent tokens per organisation per month are included, and Genesys Cloud CX 4 includes 30 AI Experience tokens per named agent.[3]

  4. Listed prices are based on an annual commitment, are for information purposes only and subject to change, and usage-based pricing may apply.[4]

Products

References

  1. Genesys Cloud CX Pricing | Genesys · genesys.com · retrieved 2026-09-27
  2. Genesys Cloud CX Pricing | Genesys · genesys.com · retrieved 2026-09-27
  3. Genesys Cloud CX Pricing | Genesys · genesys.com · retrieved 2026-09-27
  4. Genesys Cloud CX Pricing | Genesys · genesys.com · retrieved 2026-09-27
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