AI Experience token
Catalog row in Vendor License Metrics · Cited
- Unit
- Token
- Aliases
- Genesys Cloud AI Experience token; AI tokens
- Definition
- Unit in which Genesys Cloud meters most Genesys Cloud AI features. Each feature has its own units-per-token rate; the quantity consumed appears on the invoice.
- Counting rules
- Per-feature conversion: voice bots 17 minutes per token (rounded up to 15-second increments); digital bots 51 sessions; Virtual Agent 0.5 tokens per interaction; Agentic Virtual Agent 1.2 tokens per interaction; Agent Copilot 40 tokens per named user or 60 per concurrent user; AI Scoring 20 evaluations; AI Translate 2 translations; AI summaries and insights 50; messaging channels 400 messages; predictive routing 17 routes; Speech and Text Analytics 30 tokens per named user or 45 per concurrent user. Tokens are summed per billing cycle and rounded up.
- Floors / minimums
- Free allocation of 250 tokens per named organisation and 350 per concurrent organisation per month; tokens renew monthly and do not carry over.
- Applies to products
- Genesys Cloud CX
- Applies to editions
- CX 1
- CX 2
- CX 3
- CX 4
- Product category