The Wrike Terms of Service are the standard contract for Wrike’s online subscriptions. They are an agreement between Wrike, Inc. or the Affiliate identified on an Order and the Customer, and they “are effective and legally binding as of the effective date of the first of such Orders”.[1] The web page states that these Terms “apply to new Orders (or renewals of existing Orders) effective on or after April 08, 2025”. The Agreement is the Terms and the documents incorporated by reference, together with all Orders and addenda.[1] The order of precedence and other boilerplate are in section 8.22.
Editions
The Terms cover every plan, including Free and trial accounts. The Service Description sets feature detail by plan and may add limits of liability for individual components.[1] The Terms distinguish Subscriptions to the Service, Add-Ons, consulting services and “Free Trial Services”, and treat Free Customer Accounts as a state an account can fall into when a paid Subscription ends. The Terms also say the Customer may cancel a paid Subscription at any time, with immediate effect, and may lose the ability to export data after conversion to a Free Customer Account. Free trials and free accounts are provided “AS IS” with no warranty, and Wrike’s aggregate liability for them is capped at USD 100 where exclusion is not enforceable.[1]
Metrics
The contract’s only seat metric is the User licence: a User is licensed by Wrike, authorised by the Customer, and identified by “a single, unshared User ID and password combination”. Full User and Limited User licences are defined in the Help Center.[1][2] “Customer shall purchase Subscription(s) to the Service for each User assigned a Full User license.”[1] See A Full User licence is required for each Full User.
Counting / floors
Grant and use limits
Section 2.1 grants “a limited, personal, non-exclusive, non-sublicensable, non-transferable worldwide license to use the Service up to the number of User licenses purchased for the applicable Subscription”. The Service is “only for business and professional purposes”.[1] The Customer can increase licences during the term, but increases last for the rest of the term and “the number of User licenses may not be reduced during the Subscription Term.”[1] See The licence is limited to the number of User licences purchased and User licences can be added but not reduced during the term.
Section 2.2 lists prohibited uses. Those that matter for licence management are:
- licence sharing: “allow User licenses to be shared or used by more than one individual”, with reassignment to a replacement User allowed;
- resale: “market, offer to sell, and/or resell the Service without Wrike’s prior written authorization”, although the Service may be used in support of the Customer’s proprietary service offering;
- competitive benchmarking, if the Customer is a Wrike competitor;
- scraping or access other than through Wrike’s publicly supported interfaces;
- uploading protected health information to parts of the Service not designated for it, without a Business Associate Agreement.[1]
See User licences cannot be shared but can be reassigned, The Service may not be resold without written authorisation and PHI requires a designated service and a Business Associate Agreement.
Users and Affiliates
The Customer may provision Affiliates through its Users, “Customer warrants that it has the authority to bind those Affiliates and that Customer will be liable to Wrike in the event any Customer Affiliate fails to comply with the Agreement.”[1] Section 5.3 makes the Customer “solely liable and responsible for understanding the settings, privileges, and controls for the Service”, including the right for a User “to invite other Users (either paid or unpaid)” and “to incur charges on the Customer Account”. The Customer “is responsible for the activities of all of its Users, including orders they may place … even if those Users are not from Customer’s organization or domain.”[1] This makes invitation settings a licence control, not only an administrative one. See The Customer is responsible for Users’ orders and invitations and Affiliates may be provisioned, and the Customer is liable for them.
Virtualization & partitioning
Not applicable: Wrike is a hosted service. The Terms treat the Customer Account as the unit, link its ownership “directly” to the individual or entity that completed registration, and make the Customer responsible for keeping login information from being shared.[1]
Cloud / BYOL
There is no BYOL. Customers may purchase Add-Ons that “may be a Third Party Service that are not part of the Service and that are not subject to the terms of the Agreement”, and Open-Source Software in the Service is governed exclusively by its own licences.[1] Wrike AI features use Microsoft Azure OpenAI Service, and “Wrike does not use Customer Data or permit others to use Customer Data to train the machine learning methods and data models underlying Wrike AI.”[1] Wrike AI is also subject to fair usage that Wrike determines, and the help article describes the AI Elite limits.[4] See Wrike AI Elite actions and Copilot.
Programs
Fees, renewal and refunds
The pricing page adds that its prices apply only to new purchases from 2026-01-21 and that Wrike may adjust packaging and pricing at any time.[3] “Wrike will bill and Customer agrees to pay Fees at the beginning and upon renewal of its Subscription, plus any applicable Taxes.” The Subscription “will automatically renew for successive Subscription Terms at Wrike’s then-current rates unless Customer provides written notice of its intent not to renew”. Upgrades and add-ons are prorated; purchases are final, with no refund or credit for partial or unused periods, downgrades or removed add-ons, save where law requires.[1] If Wrike raises fees, a customer that does not accept the increase “may elect to terminate its Subscription during the then-current billing period”.[1] See Wrike plans, seats and billing.
Suspension and termination
Wrike “may, with or without prior notice, immediately terminate the Agreement, Customer’s Account, Subscriptions”, in its “sole and absolute discretion, with or without cause”, and is not liable for doing so.[1] Section 8.8 also allows suspension, by deactivating the account or converting it to a Free Customer Account, where payment is “not received within fourteen (14) days from the date on which payment is due”, where the Customer breaches the Agreement or where use poses a security risk. Fees incurred before or during suspension remain payable.[1] A converted Free Customer Account and its remaining data are deleted after 180 days of inactivity.[1] After a trial expires, the Help Center says the account is blocked and data is preserved.[5] See Wrike may terminate with or without cause, Wrike may suspend for payment unreceived within 14 days and A converted Free account and its data are deleted after 180 days inactive.
Changes to the Terms
Wrike “may update or make changes to the Terms of Service from time to time … at its sole discretion, without notice”. Material changes are accompanied by notice “as appropriate under the circumstances”, and any modified Terms published on the day a renewed Subscription starts, or on an In-Service Activation, apply immediately.[1] A customer that renews or activates an add-on may therefore accept new Terms without a separate signature. See Wrike may change the Terms without notice.
Assignment
Assignment needs Wrike’s written consent, “except that Customer may assign the Agreement in whole to one of Customer’s Affiliates, or to a successor in interest as part of a corporate reorganization, consolidation, merger, or sale of all or substantially all of its assets”, with prompt notice and documentation.[1] See The Customer may assign the Agreement only to an Affiliate or successor without consent.
Audits and compliance
The audit clause
Section 8.20 reads in full: “To the extent permitted by applicable law, Customer agrees to allow Wrike to audit Customer’s compliance with the Agreement.”[1] The clause is a single sentence. It sets no notice period, frequency, scope, confidentiality, cost allocation, or remedy for a shortfall, and it is not limited to licence counts. Because Wrike meters Full User seats inside the service and holds the account data itself, the practical audit questions are licence-type assignments, seat counts at renewal, and use of the add-ons. See Wrike may audit the Customer’s compliance.
Exposure for over-use
The liability provisions matter if an audit finds over-use. Both the exclusion of indirect damages and the aggregate cap, set at “the amounts actually paid for the applicable Service during the twelve (12) months immediately preceding the incident”, apply “except for Customer’s indemnification obligations and a breach by Customer of Section 2”.[1] Section 2 contains the licence grant and limits on use, so a breach of the User licence limits is outside the cap. The cap also “shall not limit Customer’s obligations to pay any fees and/or other sums due to Wrike.”[1] The Customer indemnifies Wrike against claims arising from use of the Service, including use of Wrike AI output.[1] See The liability cap does not apply to a Customer breach of the licence limits.
Governing law
“The Agreement and any disputes arising out of or related hereto shall be governed by” the laws of California, with the Customer consenting to “exclusive personal jurisdiction and venue in the State and Federal courts within San Diego County”. Before formal action, the Customer must send Wrike a written description of the dispute, and good-faith negotiation is a condition to legal action, except for intellectual property and small claims.[1] See California law and San Diego courts govern.
Out of scope
This article does not cover Wrike’s Data Processing Addendum, Security terms, the AI Addendum, enterprise support terms, the Abusive Customer Policy or the superseded 14 October 2024 Terms. It covers no litigation: no court decision about Wrike’s licensing or audit practice has been identified in primary sources. Sections on U.S. Government end users, export controls, force majeure and the relationship of the parties are boilerplate and omitted.