Kaseya licensing

Kaseya licensing is the set of terms under which Kaseya sells its IT management, security and data protection software to managed service providers (MSPs) and internal IT departments. The portfolio covers remote monitoring and management (Kaseya VSA and Datto RMM), professional services automation (Autotask PSA, BMS, Vorex), IT documentation (IT Glue), endpoint security (Datto EDR, Datto AV, RocketCyber), email and user security, and backup (Datto, Unitrends, Spanning).^[1] A single contract, the Kaseya Master Agreement, governs all of them. It incorporates product-specific Product Terms of Use, and any executed Order.^[1] The Kaseya legal index lists more than twenty sets of Product-Specific Terms, some hosted on datto.com and on the sites of acquired brands.^[2]

The contracting entity depends on the billing address. Exhibit A names Kaseya US, LLC for the United States, Datto Europe Limited for the United Kingdom and Crown Dependencies, and Datto Nederland B.V. for the Netherlands. It names further affiliates for Australia, Canada, Germany and India, and Kaseya Limited for all other countries.^[1] Where Order forms, Product Terms of Use and the Agreement body conflict, the Order controls first and the Product Terms of Use second.^[1] Catalog proof: Orders prevail over Product Terms of Use, which prevail over the Agreement body.

The grant is a subscription right. Kaseya grants a non-transferable right to use a Product “during the applicable Committed Service Term for the number of License Units you have purchased”.^[1] For a software asset manager this means two things. The entitlement is a licence count bounded by a term, not a perpetual right. The unit of that count is set per product, not by the Agreement. For the general families see subscription and consumption licensing and concurrent and device licensing.

Editions

Kaseya does not publish a price list. Its legal and product pages show how the main lines are packaged and counted.

The only public list price found in the retrieved documents is for Kaseya 365 Ops, at USD 129 per user per month.^[6] It is recorded as the SKU Kaseya 365 Ops. The other Kaseya 365 offerings are recorded as SKUs without prices: Kaseya 365 Endpoint Pro, Kaseya 365 Endpoint Express, Kaseya 365 User and Kaseya 365 User CORE.

Metrics

The Master Agreement defines one generic unit, the License Unit. License Units “vary depending on the Product, and may be measured by storage amounts, seats, protected endpoints, or other method of measurement”.^[1] The product terms and help pages then name the concrete units.

Counting / floors

No sharing (Master Agreement, updated 2025-10-07). A License may not be transferred to or shared with other entities or End Users. It may not be used simultaneously with others unless the Product Terms or Specifications allow it. On-premise customers may deploy only the number of copies purchased.^[1] Catalog proof: Licenses may not be transferred, shared or used simultaneously; On-premise deployments limited to purchased copies.

Quantities ratchet up. By default, licence quantities may be increased during a Committed Service Term but not decreased. The exception is products whose Product Terms of Use state Committed Minimum Quantity (CMQ) treatment. For those, licences added in the user interface or consumed automatically are variable usage and may fall again, but never below the CMQ.^[1] From November 2025, with invoices after December 1, 2025, Datto RMM and Autotask PSA are billed this way.^[4] The change ended the earlier high-watermark pricing and the 10% overage buffer for Datto RMM.^[10] Catalog proof: Licence quantities cannot decrease during a term unless CMQ applies; Usage above the Committed Minimum Quantity is variable and can fall back to CMQ; Datto RMM and Autotask PSA billed on CMQ plus variable usage from November 2025.

Overuse is billed, not blocked. Customers agree not to exceed purchased License Units or limits such as storage, bandwidth or endpoint attachments. If they do, Kaseya may increase the quantities unilaterally, and the invoice is payable within five business days.^[1] Products may be programmed to track deployed License Units, and the customer consents to that tracking.^[1] The Agent Software License adds that agents collect Machine Data, used among other purposes to “confirm License compliance”.^[12] Catalog proof: Kaseya may unilaterally increase quantities when use exceeds License Units; Products may track deployed License Units and tracking may not be obstructed; Agents collect Machine Data used to confirm License compliance.

Floors. The Master Agreement sets no minimum quantity. Kaseya’s product pages do. New Kaseya 365 Endpoint customers start at 50 endpoints, and new Kaseya 365 User purchases need 50 licences.^[5] Kaseya 365 Ops needs three user licences and a one-year term.^[6] Catalog proof: Kaseya 365 Endpoint new customers start at 50 endpoints; Kaseya 365 User new purchases require 50 licences; Kaseya 365 Ops requires three user licences and a one-year term.

Virtualization & partitioning

Kaseya’s metrics count managed or protected objects, not processors or hosts. The Datto EDR terms define an Endpoint to include a virtual server or virtual desktop. They also cover any other “logically distinct Internet Protocol (IP) addressable endpoint”, so each virtual machine is its own Endpoint.^[13] Datto RMM counts ESXi hosts as devices in their own right.^[14] These rules are covered in Kaseya security and backup licensing and Kaseya Datto RMM and VSA licensing. The Master Agreement’s own virtualization rule concerns backup products. Using a backup Product “in a prolonged virtualized production environment instead of as a backup application” is unauthorized and voids warranties, except for limited testing or a documented business continuity event.^[1] Catalog proof: Backup Products not authorised as a prolonged virtualised production environment. No processor, core or hard-partitioning policy of the kind described in virtualization and partitioning appears in the retrieved documents.

Cloud / BYOL

Almost all current Kaseya products are delivered as Kaseya-hosted services under Subscriptions, so bring-your-own-license does not arise for them. VSA remains available on premises. The Master Agreement limits on-premise use to the copies purchased,^[1] and the older perpetual licences carry an annual Maintenance Subscription priced at 20% of list.^[9] Administrative data of Portal accounts may be hosted in the United States regardless of where Product Content is hosted.^[1] The retrieved documents contain no rule for running Kaseya server software on a customer’s public cloud tenancy.

Programs

• Committed Minimum Quantity. This is the number of Licenses originally purchased plus any bought later through Orders or the Kaseya Portal store. It is the billing floor for CMQ products.^[1]
• Price Lock Guarantee. On an automatic renewal the price may rise by at most 5% plus the prior year’s US Consumer Price Index increase. Quoted renewals and month-to-month subscriptions are not necessarily covered.^[1]
• FLEXSpend. Under the Partner First Pledge, spend can be moved to other products in the IT Complete portfolio. The program excludes Kaseya 365 subscriptions.^[7]
• CORE Program. Special configurations and pricing are available for eligible government, tribal, education and non-profit organisations, on new Orders only.^[11]
• Maintenance Subscription for perpetual licences of the Kaseya Core Bundle and Add-On Modules.^[9]
• Transition Period, Trial, Beta Product and Month-to-month subscription. These are defined in Master Agreement §2 and §4.^[1]

The contractual mechanics are covered in Kaseya Master Agreement terms.

MSPs and internal IT

The same Agreement covers both customer types, but several clauses apply only to MSPs. A customer may resell Products only “as part of your Managed Services offerings to your End Users in the Territory”. Rental, timesharing and service bureau use are prohibited.^[1] An MSP whose End Users use a Product directly must bind them to terms substantively the same as the Kaseya End User Terms.^[1] Under those terms the End User may use the Product only for internal business purposes, and overages are invoiced to the Kaseya Direct Customer.^[8] Kaseya supports only direct purchasers.^[1] Kaseya 365 licences sit in pools that may be distributed among “your customers or personnel (as applicable)”.^[3] An organisation served by an MSP therefore holds no entitlement of its own with Kaseya. Its rights are with the MSP, and the MSP’s licence count covers the organisation’s endpoints and users. Catalog proof: Resale permitted only as part of Managed Services in the Territory; No rental, timesharing or service bureau use; Resold Products require End User Terms at least as protective as Kaseya End User Terms; End User overages are invoiced to the Kaseya Direct Customer; Kaseya supports only direct purchasers with an active Subscription.

Audits and compliance

Master Agreement §14 requires the customer to keep records evidencing compliance for the Term and three years after. Kaseya may audit them on five business days’ written notice during business hours. Kaseya pays for the audit unless it finds amounts owed above 5% of the total Fees paid in the audited period, in which case the customer pays the reasonable audit cost.^[1] Combined with automated usage tracking and unilateral quantity increases, most compliance differences surface on monthly invoices rather than in formal audits. Kaseya 365 terms reserve the right to “retroactively invoice for use that was not reflected on invoices”.^[3] Catalog proof: Audit on five business days notice; customer pays if shortfall exceeds 5%; Kaseya may retroactively invoice unbilled Kaseya 365 use. For the general discipline see software license audit and true-up.

Out of scope

• Signed Orders, negotiated MSP agreements and distributor or reseller agreements, which were not retrievable.
• Prices other than the published Kaseya 365 Ops list price. Kaseya’s pricing page asks buyers to request a quote.^[15]
• Hardware (Datto SIRIS, ALTO and networking devices) as hardware, other than the subscription terms that govern it.
• Product lines with their own terms on acquired-brand sites (Unitrends, Spanning, IT Glue, ID Agent, RocketCyber, Backupify, SaaS Alerts, INKY, vPenTest). They are named here only where Kaseya 365 bundles them.
• Professional Services, Kaseya University and other education program terms.