Kaseya 365 is the name of Kaseya’s bundled subscriptions. The Kaseya 365 Product Terms of Use describe it as “a purpose-built, efficient and effective licensing system” to key Kaseya cybersecurity, monitoring, backup and management products, each called a Component.[1] Three products are sold under it: Kaseya 365 Endpoint (in Pro and Express versions), Kaseya 365 User and Kaseya 365 Ops. A licence to any of them is a licence to each of that product’s Components.[1] The terms are part of the Kaseya Master Agreement and incorporate each Component’s own Product Terms of Use. Where they conflict, the Kaseya 365 Terms prevail. The document acknowledges that “certain Kaseya 365 Terms do in fact contradict Component Product Terms”.[1] Catalog proof: Kaseya 365 Terms prevail over inconsistent Component Product Terms.
For a software asset manager, the Kaseya 365 unit of count is the bundle, not the component. One endpoint or user consumes one Kaseya 365 licence, whichever Components are switched on. The terms add a rule found in few bundles: all Components from one licence must be used on the same object.
Editions
| Product | Licensing basis | Components |
|---|---|---|
| Kaseya 365 Endpoint Pro | Per Endpoint[1] | Anti-Virus (Datto AV), Datto EDR, Datto Endpoint Backup, Datto RMM or VSA 10, Advanced Software Management, Ransomware Detection, Managed Detection & Response |
| Kaseya 365 Endpoint Express | Per Endpoint | As Pro, without Managed Detection & Response[1] |
| Kaseya 365 User | Per User, defined by a unique email address | SaaS Backup (Spanning or Datto SaaS Protection), BullPhish ID, Email Security (Graphus or INKY), Dark Web ID, SaaS Alerts, Datto Backup for Microsoft Entra ID[1] |
| Kaseya 365 Ops | Per User for Autotask PSA or BMS and IT Glue; per Organization for MyGlue, Network Glue, myITprocess and Kaseya Quote Manager; per Instance for ConnectBooster | Seven modules[1] |
The Endpoint product page describes seven components under three functions: manage, secure and back up. The MDR/SOC component is RocketCyber and is available in the Pro subscription only.[2] For customers new to Kaseya 365 User, the Email Security Component provisioned from January 2026 onward is INKY.[1] The Ops FAQ states that the bundle includes Autotask Ultimate and IT Glue Enterprise. It also states that payment processing fees for ConnectBooster are charged separately by the processor.[4] The catalog records the offerings as SKUs: Kaseya 365 Endpoint Pro, Kaseya 365 Endpoint Express, Kaseya 365 User, Kaseya 365 User CORE and Kaseya 365 Ops. Kaseya 365 Ops is the only one with a published price, USD 129 per user per month.[4]
Kaseya may substitute, add or delete Components “in the event of product obsolescence or changes in the technological landscape”. It must give written notice, and the offering before and after must be “of comparable value”.[1] The component list is therefore dated: the table above reflects the terms updated 2026-04-28.
Metrics
- Kaseya 365 Endpoint License: one per Endpoint.
- Kaseya 365 User License: one per unique email address.
- Kaseya 365 Ops User License and Kaseya 365 Ops Organization: per user, plus organisation-level modules for any Organization with at least one licensed user.
- Kaseya 365 User Storage Entitlement and the backup user states SaaS Protection Active License and SaaS Protection Archive License.
The Kaseya 365 Terms do not define “Endpoint”. The Datto EDR Component terms define it as a workstation, server, virtual server, virtual desktop or other logically distinct IP-addressable endpoint.[9] See Kaseya security and backup licensing.
Counting / floors
Same-object rule (Kaseya 365 Terms, updated 2026-04-28). “The Component Licenses stemming from the same Kaseya 365 License must all be used on the same Endpoint or for the same User”. For Ops, they must be used for the same User or the organisation that User works for. A breach is stated to be a material breach of the Terms.[1] The Terms give examples. The Endpoint Backup and Ransomware Detect licences from one Kaseya 365 Endpoint licence may be used only on the same Endpoint, “or not at all”. Dark Web ID may be used only for a domain matching a licensed Kaseya 365 User.[1] The practical result is that a Kaseya 365 Endpoint licence cannot be split, for example by putting RMM on one device and backup on another. Catalog proof: Kaseya 365 Component Licenses must be used on the same Endpoint or User; Dark Web ID only for domains of licensed Kaseya 365 Users.
Pools. Kaseya 365 Licenses are bought and used in pools. During a subscription they may be distributed among the customer’s customers or personnel, returned to the pool when unassigned, and redistributed.[1] An MSP can therefore move a licence from a departing client’s endpoint to a new client without a transfer request. Catalog proof: Kaseya 365 Licenses are pooled and redistributable during the subscription.
No decrease, retroactive invoices. Additional licences, storage or features are Add-Ons, whether added by purchase order or “enabled automatically (for example, by adding Users or Endpoints)”. Add-Ons modify the Order.[1] The number of Kaseya 365 Licenses cannot be decreased for the rest of the Committed Service Term, and all licences in a subscription end on the same date. Kaseya may “retroactively invoice for use that was not reflected on invoices covering months of actual use”.[1] This is not Committed Minimum Quantity billing. Datto RMM’s help pages state that Kaseya 365 Endpoint licences are not affected by CMQ.[6] Catalog proof: Kaseya 365 licence counts cannot decrease during the Committed Service Term; Kaseya may retroactively invoice unbilled Kaseya 365 use.
Interaction with standalone RMM licences. Where a Datto RMM account holds both Kaseya 365 Endpoint and Datto RMM licences, new devices take Kaseya 365 licences first. When neither is available, the device counts as variable usage.[6] Kaseya 365 previously permitted unlimited Datto RMM licences at no charge. From December 2025 that use is billed.[6] Devices using Datto EDR consume Kaseya 365 Endpoint licences. Devices using standalone Ransomware Detection in Datto RMM do not.[6] Catalog proof: Kaseya 365 Endpoint licences are consumed before Datto RMM licences; Datto RMM licences above Kaseya 365 counts are now billed.
Minimums (product pages, undated).
| Product | Minimum | Source |
|---|---|---|
| Kaseya 365 Endpoint | 50 endpoints for new customers; on upgrade, the count of the component with the most endpoints, including any RocketCyber count | [2] |
| Kaseya 365 User | 50 licences for new purchases | [3] |
| Kaseya 365 Ops | Three user licences and a one-year term; on upgrade, the highest existing count (for example Autotask or IT Glue) sets the baseline | [4] |
Catalog proof: Kaseya 365 Endpoint new customers start at 50 endpoints; Kaseya 365 Endpoint upgrade count must match the largest existing component; Kaseya 365 User new purchases require 50 licences; Kaseya 365 Ops requires three user licences and a one-year term; Kaseya 365 Ops upgrade baseline is the highest existing module count.
Storage. Kaseya 365 User includes an initial Storage Entitlement of 60GB per License (15GB for CORE Licenses), “averaged across all Kaseya 365 User Licenses”, unless the Order states otherwise.[1] Kaseya 365 Endpoint instead carries a single Storage Entitlement for Datto Endpoint Backup across all Pro and Express licences, set on the initial Order.[1] The product page gives 5TB of shared storage.[2] In both cases excess storage in a month is invoiced at the end of that month. There is no charge for later months that stay below the entitlement, and purchased extra storage cannot be decreased during the term.[1] The User FAQ says existing SaaS Backup customers with up to 100GB per user keep that cap for those users. New licences get the standard 60GB.[3] Catalog proof: Kaseya 365 User storage is 60GB per License averaged, excess billed monthly.
Archive Licenses. For the SaaS Backup Component, a User whose Microsoft 365 or Google Workspace subscription ends is moved automatically from an Active User License to an Archive License. This frees the Active licence, but the number of Active User Licenses does not fall. Archive Licenses set on the Order act as a minimum. Archive Licenses added later are month-to-month.[1]
Virtualization & partitioning
The Kaseya 365 Terms contain no virtualization rule of their own. Counting follows the Endpoint definition in the Component terms, under which a virtual server or virtual desktop is an Endpoint.[9] The Master Agreement restriction on using backup products as a prolonged virtualized production environment applies to the Datto Endpoint Backup Component.[5]
Cloud / BYOL
Kaseya 365 Components are Kaseya-hosted services, except VSA 10 as the RMM Component, which is also offered on premises.[10] Agent Software is licensed only to facilitate use of Kaseya 365 and terminates with the subscription.[1] After termination, Content may be exported on written request for a period described in Component terms, subject to payment of amounts owed and any export fee. It may be deleted after that.[1]
Programs
- Upgrades from standalone products. Upgrading to Kaseya 365 Endpoint “keeps your current licenses, pricing and features intact” and is arranged through the account manager or KaseyaOne.[2] For Kaseya 365 User, existing licences for included modules are converted, and additional licences co-term with a new contract. A customer that keeps its existing modules and adds Kaseya 365 User gets a separate contract.[3] A third-party antivirus contract bought through Kaseya is credited against Kaseya 365 Endpoint, with 90 days to move to Datto AV.[2]
- FLEXSpend. The Partner First FLEXSpend reallocation program “Excludes Kaseya 365 subscriptions”.[7] The Ops FAQ separately allows remaining value from existing modules to be used as “Kaseya 365 FlexSpend” for extra Kaseya 365 licences.[4] Catalog proof: FLEXSpend excludes Kaseya 365 subscriptions.
- CORE Program. Kaseya 365 User CORE Licenses are available only to customers meeting the CORE eligibility requirements,[1] which cover government, tribal, education and non-profit organisations.[8]
- Price lock. The Ops FAQ states that the price will not change during the contract term and that renewal increases are capped at 5% plus CPI.[4] This matches the Master Agreement Price Lock Guarantee.
Fees and liability. Service Subscription fees are invoiced upfront for each annual or monthly period, and storage overages monthly in arrears. For limits of liability, the Kaseya 365 fees are “divided by the number of Kaseya 365 Components that form the applicable Kaseya 365 Product”.[1] Catalog proof: Kaseya 365 liability cap divided by the number of Components.
Out of scope
- Prices for Kaseya 365 Endpoint and User, which are quoted.
- The Component Product Terms themselves, beyond the points summarised here and in the related articles.
- Kaseya 365 offerings or Components introduced after 2026-04-28.
- Managed Detection & Response (KMDR, RocketCyber) service terms.