Kaseya supports only direct purchasers with an active Subscription
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Kaseya Master Agreement §10: technical support is provided only to direct purchasers with an active, paid Subscription; Kaseya has no obligation to support an MSP customers directly. (effective 2025-10-07)
- Applies when
- Support entitlement for End Users of MSPs.
- Applies to
- All Kaseya Products bought under the Kaseya Master Agreement.
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