Resolution allowance and pay-as-you-go overage
Catalog row in Vendor License Programs · Cited
- Kind
- Consumption (prepaid allowance with postpaid overage)
- Term
- Allowance per Usage Period; overage monthly in arrears
- Definition
- Zendesk help center: "Your resolution allowance is a flexible currency pool used to pay for the cost of automated resolutions."
- Commercial rules
- Included allowance by plan and seat count, optional committed allowance bought in advance, and pay-as-you-go overage at current list price unless the customer selects "Don’t allow overage" to pause AI agents.
- Applies to
- Accounts on the resolution allowance pricing model (resolution tiers introduced 2026-05-18).
- Related metrics