Resolution allowance
Catalog row in Vendor License Metrics · Cited
- Unit
- Currency (USD)
- Definition
- Zendesk help center: "Your resolution allowance is a flexible currency pool used to pay for the cost of automated resolutions."
- Counting rules
- Default allowance per agent seat per month: Suite Team $2, Growth $5, Professional $5, Enterprise and Enterprise Plus $10; Support Team, Professional and Enterprise $2. Light agents are excluded. Committed allowance may be added; usage beyond the total is overage billed monthly.
- Floors / minimums
- Maximum default allowance $5,000 per year for all plans; monthly allowances do not carry over. Forethought plans include no default allowance.
- Applies to products
- Zendesk Suite
- Zendesk Support
- Zendesk Employee Service Suite
- Zendesk AI agents
- Related metrics