Automated Resolution Allowance is annual and expires
Catalog row in Vendor License Rules · Cited
- Kind
- Allowance
- Statement
- Unless otherwise agreed the Usage Period is annual, aligned with the Subscription Term, and the Allowance expires annually; a term under 12 months is one Usage Period, and a term that is not a multiple of 12 months starts with the tail period. Allowance has no cash value and is non-refundable and non-transferable.
- Applies when
- Planning AI agent usage across a term.
- Applies to
- Zendesk AI agents and Forethought AI agents.
- Related metrics
- Related programs