Only verified resolutions draw on the resolution allowance
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Resolution tiers (introduced 2026-05-18): assisted escalation and contained resolution do not count against the resolution allowance; a verified resolution, confirmed by an LLM check at conversation end, does.
- Applies when
- Accounts upgraded to resolution tiers.
- Applies to
- Zendesk AI agents.
- Related metrics
- Related programs