Employee seat
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Tech & Admin Seat; per-seat; per employee; employee user
- Definition
- Cloud Help Desk Premium Plan FAQ: "You only pay for the number of seats shown on the employee administration page (owner, admin, tech, or manager roles), making the plan scalable and affordable for teams of any size." The pricing page labels the same unit "Tech & Admin Seats" and prices it "Per-Seat/Month"; the product page footnote says "Pricing is based on the total number of active employees."
- Counting rules
- Count every active employee user in Settings > Employee Administration with the Owner, Admin, Manager or Tech role. When an account is on the Premium Plan, every active employee seat is charged, beginning with the first; there is no free allowance of five seats inside a Premium subscription. Employees added mid-cycle are charged pro rata to the end of the billing cycle unless another employee was deactivated in the same cycle; deactivated employees stop being charged from the next cycle.
- Floors / minimums
- Core Plan: 1-5 Tech & Admin seats. Six or more active employee seats require the Premium Plan. No minimum on Premium.
- Applies to products
- Spiceworks Cloud Help Desk
- Related metrics
- Product category