Only employee roles are charged; end users are free
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Cloud Help Desk FAQ: Premium charges only for the seats on the Employee Administration page (owner, admin, tech or manager roles); end users who submit tickets are not charged. (vendor page undated; as published on 2026-09-27)
- Applies when
- Deciding which users count as seats.
- Applies to
- Spiceworks Cloud Help Desk Premium Plan.
- Related metrics
- Related programs