Service restricted when six or more seats are not upgraded
Catalog row in Vendor License Rules · Cited
- Kind
- Compliance
- Statement
- Cloud Help Desk FAQ: an account with six or more active employee seats that has not upgraded is restricted: owners and admins can reach only the Billing and Employee Administration pages, Tech and Manager users lose access, end users can no longer submit tickets, and the support email address becomes inactive. (vendor page undated; as published on 2026-09-27)
- Applies when
- An account on the Core Plan has 6 or more active employee seats.
- Applies to
- Spiceworks Cloud Help Desk Core Plan accounts over the seat limit.
- Related metrics
- Related programs