End user
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Unlimited End Users; portal user
- Definition
- Cloud Help Desk Premium Plan FAQ: "End users who submit tickets are not charged, keeping the plan affordable even as your team grows." The plan comparison lists "Unlimited End Users" and describes it as "No limit to the number of users who can submit tickets or request help."
- Counting rules
- End users are people who submit tickets by email or through the User Portal. The FAQ states they are added automatically when they submit tickets or log in to the portal. They are not counted toward the 5-seat Core limit and are not charged on Premium.
- Floors / minimums
- None; unlimited on both plans.
- Applies to products
- Spiceworks Cloud Help Desk
- Related metrics
- Product category