Druva sells a backup and data resilience service that it runs itself on public cloud infrastructure. Customers subscribe to the service rather than install licensed software on their own servers. The Master Customer Agreement (MCA) describes the Cloud Services as Druva’s software-as-a-service solution for managing data availability and information governance. Druva names Amazon Web Services as the provider of its cloud hosting.[1] Druva currently markets the platform as the Druva Resilience Cloud. Some pages still use the name Druva Data Security Cloud.[8]
Druva uses two licensing models. Enterprise workloads, meaning servers, virtual machines, databases, NAS and cloud-native workloads, are bought as a pool of prepaid credits. One credit is one TB of deduplicated, compressed backup data stored for one month.[2] SaaS applications, endpoints and identity systems are licensed per user.[5] The MCA refers to these as “consumption-based” and “license-based” Cloud Services, with different enforcement for each.[1]
Editions
Druva’s pricing page groups its plans as individual workloads, the SaaS Universal License and the Essentials Pack for small and medium businesses.[3]
| Plan family | Editions | Unit |
|---|---|---|
| Enterprise Data: Data Center, Public Cloud | Business, Enterprise, Elite | TB/month after deduplication (credits) |
| Productivity Data: Microsoft 365, Google Workspace, Endpoints | Enterprise, Elite | Per User |
| CRM Data: Salesforce | Enterprise, Elite | Per User |
| CRM Data: Microsoft Dynamics 365 | Enterprise | Per User |
| Identity: Entra ID, Active Directory, Okta | Enterprise | Per User |
| SaaS Universal License | Single SKU | Per User, pooled storage |
| Essentials Pack | Essentials, Cyber Essentials | Bundle |
Sources: Druva pricing pages.[3][4][5] Higher editions add capabilities. For enterprise data, the Business tier lacks intelligent storage tiering for long-term retention, multiple storage regions and Data Lock, and the TurboTier local backup option, which Enterprise and Elite include. Several security capabilities are add-ons at extra cost.[4] Druva does not publish prices. Catalog: Druva Enterprise Workloads Business; Druva Enterprise Workloads Enterprise; Druva Enterprise Workloads Elite. Details: Druva Enterprise Workloads credits licensing and Druva SaaS apps and endpoints licensing.
Metrics
| Metric | Definition | Applies to |
|---|---|---|
| Credit | 1 TB of deduplicated, compressed backup data stored in the cloud for 1 month | Enterprise workloads |
| Microsoft 365 / Google Workspace user | Consumed when the first backup of any application of the workload is initiated for the user | SaaS Apps |
| Endpoints user | Consumed when the user’s first device is activated | Endpoints |
| Preserved user | Consumed instead of an active licence when a backed-up user is marked as preserved | SaaS Apps, Endpoints |
| SaaS Universal License user | One per-user licence across SaaS and identity workloads, 300GB pooled storage per user | SaaS and identity |
Sources: credits documentation, licence consumption documentation and the SaaS Universal License page.[2][6][7]
The MCA also limits use to “the maximum number of permitted Authorized Users and storage limit per Authorized User” in the Order Form.[1] A per-user subscription therefore carries a storage allowance as well as a user count. Catalog: Storage limit per user.
Counting / floors
Credits are measured after deduplication and compression, not on source data size. Druva’s example is a server with 10 TB of data that produces 8 TB of unique compressed backup data and consumes 8 credits a month.[2] Credits are drawn down daily from one shared pool. They are not assigned to individual servers or workloads.[10] Customers must consume at least 80% of purchased credits during the term, and at most 20% carries over at renewal.[2] The minimum consumption works as a floor: credits bought but not used beyond the carry-over limit are lost.
For per-user workloads, Druva allows a buffer of 5% of the licences allocated or 100 users, whichever is lower. Beyond that, the first backup of a new Microsoft 365 or Google Workspace user, or device activation for a new Endpoints user, fails until more licences are bought.[6] Catalog: At least 80% of credits must be consumed and at most 20% carries over; Licence buffer of 5% or 100 users before backups of new users fail.
Virtualization & partitioning
Druva’s metrics count stored data and users, not hosts, sockets or virtual machines. A virtualized estate costs credits according to the deduplicated backup data it produces, which depends on change rates, backup frequency and retention.[10] Administrators can set a Credit Limit per organization to stop one part of the business from using more than its share of the common pool.[2]
Cloud / BYOL
The Cloud Services process and store Customer Data in the Cloud Storage Area that the customer selects. Druva may not move it without the customer’s written approval.[1] There is no bring-your-own-licence model for the Druva service itself. One exception is Druva for Microsoft 365 Backup Express, which stores backup data in the customer’s own Microsoft tenant and requires the customer’s own Microsoft 365 and Microsoft cloud storage subscriptions (see Druva SaaS apps and endpoints licensing). The credit model does not apply to customers onboarded through AWS Marketplace public offers or through Managed Service Partners.[10]
Programs
Credit term. The contract term for credits, typically 12 or 24 months.[2] Catalog: Enterprise Workloads credit term.
Long Term Retention. A cold storage tier for data kept a year or more, available only with the Enterprise and Elite editions.[11] Catalog: Long Term Retention (LTR).
SaaS Universal License. One flat per-user rate across Microsoft 365, Google Workspace, Dynamics 365, Salesforce, Power Platform, Entra ID, Active Directory and Okta, with storage pooled at 300GB per user.[7] Catalog: Druva SaaS Universal License.
Essentials Pack. A bundle for organisations with 250 or fewer employees, in Essentials and Cyber Essentials levels. Cyber Essentials adds Microsoft Entra ID protection and accelerated ransomware recovery.[8] Catalog: Druva Essentials Pack.
Data Resiliency Guarantee. Version 3 of the guarantee agreement, dated 2023-02-21, covers subscriptions of at least 36 months to Druva Enterprise or Elite plus Druva Backup Security Posture and Observability, with at least USD 25,000 of annual subscription fees. It guarantees five SLAs. Failures of the availability, durability or reliability SLAs earn service credits. Failures of the confidentiality or immutability SLAs are reimbursed up to a cap from USD 100,000 to USD 10,000,000, set by the customer’s annual subscription fees.[9] Catalog: Data Resiliency Guarantee.
Contract terms
Grant. Druva grants a non-transferable, non-exclusive, revocable, limited licence to use the Cloud Services “for Customer’s own internal business purposes only”.[1] Customers may extend their rights to Affiliates and to contractors acting on their behalf, but remain responsible for their compliance.[1] They may not use the Cloud Services to perform file storage or other services for any third party, or offer them on a service bureau basis.[1] Catalog: Druva Cloud Services are for internal business purposes only; Affiliates and contractors may use the service under the customer's responsibility.
Renewal. Unless the Order Form says otherwise, subscriptions renew automatically for a period equal to the expiring term or one year, whichever is shorter, and never less than one year. Either party can stop renewal with notice at least 30 days before the term ends. Per-unit pricing in an automatic renewal term may not rise more than 3% over the prior term. Promotional or one-time priced subscriptions do not auto-renew.[1] Catalog: Subscriptions auto-renew with per-unit price increases capped at 3%.
Payment. Customers who buy through a Reseller have their payment terms with the Reseller. Direct customers pay Druva, with fees invoiced in advance, due Net 30 and non-refundable except as the MCA provides.[1]
Expiry and data retrieval. When the Agreement ends, the licence lapses. Unless Druva terminated for the customer’s breach, the customer may access the service for 30 days to retrieve its data at no cost. It may then have a further 30 days at the current annual list price, pro-rated to a monthly rate. After that, Druva deletes the data.[1] Catalog: Data can be retrieved for 30 days free and 30 more days for a fee.
Audits and compliance
The MCA has no audit clause. Instead, Druva and its Affiliates may collect the number of users, devices and servers, per-user storage capacity, aggregate storage usage and storage locations, and use that information “to ensure compliance with this Agreement”.[1] Enforcement is mostly technical:
- Consumption-based services. Druva may suspend use within 15 days after the pre-purchased credits run out, and may terminate the Agreement within 30 days after the suspension period. Buying credits in time is the customer’s responsibility.[1] Druva’s documentation describes alerts at 70%, 80%, 90% and 100% of credits, and suspension of new backups at 110%.[2]
- License-based services. If the cost of providing the services exceeds the fees paid, Druva notifies the customer and both must try to fix it in good faith. If there is no resolution within 60 days, Druva may terminate.[1]
- Per-user limits. Backups of users beyond the allocation plus buffer fail.[6]
Druva may also suspend the service for any breach, including non-payment, normally with 10 days’ notice. It may terminate access if the cause is not fixed within 60 days.[1] Catalog: Druva collects usage metrics to check compliance; Druva may suspend consumption services within 15 days of credit depletion; Licence-based services whose cost exceeds the fees can be terminated. For the general discipline, see license compliance.
Out of scope
- Prices, which Druva does not publish on its plan pages.
- Negotiated agreements, Dell-sourced subscriptions, AWS Marketplace private offers and Managed Service Partner terms.
- The Druva Data Processing Addendum, AI Terms and Professional Services Agreement.
- Druva GovCloud and FedRAMP offerings in depth.