Data Resiliency Guarantee
Catalog row in Vendor License Programs · Cited
- Kind
- Guarantee
- Term
- Guarantee Period ends at the end of the initial subscription term
- Definition
- Data Resiliency Guarantee Agreement: Druva guarantees five SLAs (availability, durability, reliability, confidentiality and immutability) for an Eligible Druva Solution.
- Commercial rules
- Eligible Druva Solution: a subscription of at least 36 months to Druva Enterprise or Elite plus Druva Backup Security Posture and Observability, with total annual subscription of at least USD 25,000, and a Health Check passed within 90 days. Availability, durability and reliability failures earn a 10% service credit; confidentiality and immutability failures are reimbursed up to a cap from USD 100,000 (USD 25,000 to 49,999 annual fees) to USD 10,000,000 (USD 1,000,000 or more). Not available for Microsoft 365 Backup Express.
- Applies to
- Druva Enterprise and Elite customers (V.3 dated 2023-02-21)