LICENSEWARE
Contribute
Publisher

Five9

Five9 sells its Intelligent CX Platform as five bundles priced per concurrent user with a 50-seat minimum, with named-basis workforce engagement seats, bundled AI minutes per seat and optional usage-based pricing, under a customer-specific services agreement that is not published.

Start Here

Overview articleFive9 licensingFive9 sells its Intelligent CX Platform as five bundles priced per concurrent user with a 50-seat minimum, with named-basis workforce engagement seats, bundled AI minutes per seat and optional usage-based pricing, under a customer-specific services agreement that is not published.Cited · Edited 2026-10-07 · 7 references

Guides

Five9 concurrent seats and domain limitsCited · Edited 2026-10-07Five9 AI and workforce engagement licensingCited · Edited 2026-10-07

Licensing Data

From the Five9 catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 31 verbatim excerpts from 9 Five9 documents.

Products

All 5 Products

Customer Service Automation Software 1

Five9 AI Agent Assist

Knowledge Management Software 1

Five9 AI Knowledge

Generative AI Software 1

Five9 AI Summaries

Call & Contact Center Software 1

Five9 Intelligent CX Platform

Workforce Management Software 1

Five9 Workforce Engagement Management

Product History

All acquisitions
  1. Five9 acquired AcqueonAnnounced 2024-08-08 · Closed 2024

    Five9 acquired Acqueon, a proactive outbound and journey orchestration platform that it had partnered with before the deal.

    Legacy productBecame
    Acqueon Revenue Execution PlatformMerged into Five9 Intelligent CX Platform · Five9 said Acqueon's capabilities would be added to its platform; naming and packaging are not stated in these sources
    Licensing impact
    • Five9 said Acqueon's capabilities would be added to its Intelligent CX Platform to expand its outbound solutions and journey orchestration.[1]
    • Five9 posted an update dated 27 August 2024 saying it had completed the acquisition.[2]
    Sources and full product history
  2. Five9 acquired Inference SolutionsAnnounced 2020-10-29 · Closed 2020-11-18

    Five9 acquired Inference Solutions, an intelligent virtual agent platform, to add virtual agents to its cloud contact centre portfolio.

    Legacy productBecame
    Inference Solutions intelligent virtual agent platformKept Five9 intelligent virtual agent offering · Five9 said it would integrate user experiences and data insights; a later product name is not given in these sources
    Licensing impact
    • Five9 said the acquisition added intelligent virtual agents, described as digital workers, to its artificial intelligence portfolio.[1]
    • Five9 said it completed the acquisition on 18 November 2020 and would deeply integrate the user experiences and data insights of the two products.[2]
    Sources and full product history
Esc