Workforce Engagement Management seat
Catalog row in Vendor License Metrics · Cited
- Unit
- Named WEM seat
- Definition
- WEM (quality management, workforce management and analytics) is offered on a named basis, with a choice of Five9, Verint (VCS) or Calabrio as vendor.
- Counting rules
- Named seats beyond the concurrent seats sold are sold as add-ons. Five9 Essentials WFM is described as ideally suited for contact centers up to 100 seats.
- Floors / minimums
- None published.
- Applies to products
- Five9 Workforce Engagement Management
- Product category