Usage-based pricing option
Catalog row in Vendor License Programs · Cited
- Kind
- Consumption billing
- Term
- Not published
- Definition
- Five9 offers per-minute usage-based pricing as an alternative to unlimited concurrent or named licences, suited to seasonal, part-time or BPO use according to Five9.
- Commercial rules
- The blog says unlimited concurrent licences are usually cheapest for stable multi-shift workforces, and that a full-time agent on voice calls 80% of productive time may cost about double under usage pricing.
- Applies to
- Five9 contact center
- Related metrics