Named agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Named agent
- Aliases
- Named user; named seat
- Definition
- A licence tied to a named individual. Five9 says it prices on concurrent users, named agents or pay per use, and that Workforce Engagement Management (WEM) is offered on a named basis.
- Counting rules
- When the named seats required for WEM exceed the concurrent seats sold, the additional named seats are sold as add-ons.
- Floors / minimums
- None published beyond the 50-seat bundle minimum.
- Applies to products
- Five9 Intelligent CX Platform
- Five9 Workforce Engagement Management
- Product category