A Voice seat includes the core contact center functions
Catalog row in Vendor License Rules · Cited
- Kind
- Edition
- Statement
- A voice seat bundles Agent Desktop Plus, geo redundancy, SRTP, call recording, ACD, IVR, dialer and queue reporting, so these are not separately counted.
- Applies when
- Counting seat inclusions
- Applies to
- Five9 voice seats
- Related metrics