Genesys Cloud fair use policy
Catalog row in Vendor License Programs · Cited
- Kind
- Usage policy
- Term
- Monthly
- Definition
- Per-user monthly allocations of BYOC Cloud, data storage, basic routing and IVR, API on demand, voice transcription, BYO SMS, workitems and AI Experience, with overage charges above them.
- Commercial rules
- Allocations are summed across base licence and add-ons, pooled per organisation, based on the greater of commit or actual usage, and do not roll over.
- Applies to
- CX 1 to CX 4, Digital editions, EX and listed add-ons