Genesys Evidence

IVR usage is measured by session timer excluding in-queue flows

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: “Note: In-queue call flows are not part of basic routing / IVR and do not count against the IVR usage.”
Locator: Basic routing / IVR fair use
Applies to: IVR usage is measured by session timer excluding in-queue flows
Supports rules: IVR usage is measured by session timer excluding in-queue flows
Related metrics: Basic routing and IVR minute
Related programs: Genesys Cloud fair use policy
Sources: Genesys Cloud fair use policy