IVR usage is measured by session timer excluding in-queue flows
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- IVR usage is measured by a session timer from flow initiation to end; in-queue call flows do not count. (effective 2026-08-31)
- Applies to
- Inbound, outbound and secure call flows
- Related metrics
- Related programs