Voice transcription minute
Catalog row in Vendor License Metrics · Cited
- Unit
- Minute
- Aliases
- Voice transcription
- Definition
- Minute of voice interaction or voicemail transcribed by Genesys Cloud Voice Transcription or Extended Voice Transcription Services.
- Counting rules
- Native and Extended transcription takes precedence over the two legacy voice transcription offerings, which cannot be ordered as of 2025-08-26; only one approach per organisation.
- Floors / minimums
- Allocation 100 to 3,900 minutes per user per month depending on tier and add-on.
- Applies to products
- Genesys Cloud CX
- Product category