Customer Success Services (Maintenance)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Co-terminous with the Subscription or Maintenance term in the Order.
- Aliases
- CSS; Maintenance
- Definition
- Maintenance for Citrix Business Unit Products, "also known as Customer Success Services (CSS)", described at citrix.com/support/programs (Business Unit Terms, Citrix section 2 and 3). The EUA defines Maintenance as technical support services and Updates provided under the Business Unit Terms.
- Commercial rules
- All-in Rule: active Maintenance is required for 100% of licenses; partial coverage is not permitted and benefits may not be extended to uncovered licenses (BUT Citrix section 3). Reinstatement of expired Maintenance on perpetual products is at Citrix discretion and reinstatement and recovery charges may apply (Support Services Delivery Guide).
- Applies to
- Citrix and NetScaler Business Unit Products (on-premises licenses and subscriptions).