Service Level Compliance: same CSS level across all product lines (legacy CSS)
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Legacy program terms (CTX426101): the customer must keep the same CSS level across all product lines; otherwise support is delivered at the lowest active level, without refunds. On upgrading to a premium CSS offering all software licenses must be upgraded.
- Applies to
- Legacy Customer Success Services levels (Select, Core, Advanced, Priority, Priority Plus) until those contracts expire
- Related programs