Plans can be upgraded any time and downgraded only at term end
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- TOPdesk pricing FAQ: a plan can be upgraded at any time during the contract; downgrades are possible at the end of the current contract term. (vendor document undated; as published on 2026-09-27)
- Applies when
- Changing between Essential, Engaged and Excellent mid-term.
- Applies to
- Public SaaS plans.
- Related metrics
- Related programs