Freddy AI Copilot license
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent
- Aliases
- Freddy Copilot; Freddy AI Copilot add-on; Copilot licence
- Definition
- Freshservice support: Freddy Copilot "provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across the team" and is sold as a per-agent add-on; granting the Access Freddy Copilot permission "will consume Copilot licenses for agents assigned to this particular role. One full copilot license will be consumed for access to even one feature."
- Counting rules
- One licence per agent whose role has the Freddy Copilot permission, whatever the number of Copilot features enabled; only one licence is consumed for the same agent across multiple workspaces. May be bought for all agents or a subset (flexi-add-on model).
- Floors / minimums
- Freshservice Pro and Enterprise and Freshservice for Business Teams; Freshdesk and Freshdesk Omni Pro and Enterprise. Available to Freshservice Business agents. No day passes for Freddy AI Copilot in Freshdesk.
- Applies to products
- Freshservice
- Freshservice for Business Teams
- Freshdesk
- Freshdesk Omni
- Applies to editions
- Pro
- Enterprise
- Related metrics
- Product category