Legacy Freddy features stay free for Enterprise customers that signed up before 2023-11-10
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Freshservice support: paid Enterprise customers that signed up before 2023-11-10 are treated as existing customers and keep their Freddy agent-assist features free; customers that signed up later must buy the Copilot add-on for ticket field suggester and similar incident suggestions, and Freddy AI Insights for alert grouping. (vendor page undated; as published on 2026-09-27)
- Applies when
- Determining whether AI features in use require Copilot licences.
- Applies to
- Freshservice Pro and Enterprise.
- Related metrics
- Related programs