One full Freddy AI Copilot licence is consumed per agent for access to even one feature
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshservice support: granting the Access Freddy Copilot permission in a role consumes Copilot licences for every agent assigned that role; one full licence is consumed for access to even one Copilot feature. (vendor page undated; as published on 2026-09-27)
- Applies when
- Configuring roles; reconciling Copilot licence consumption.
- Applies to
- Freshservice Pro and Enterprise; Freshservice for Business Teams.
- Related metrics