Turning off AI Services does not reduce or refund their fees
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Freshworks Supplemental Terms §4(d)(iii): customers may switch off AI Services at any time in the administrative console, but doing so does not relieve them of the obligation to pay Fees for those services during the Subscription Term and gives no refund of prepaid Fees. (effective 2026-03-06; retrieved 2026-09-27)
- Applies when
- Disabling Freddy AI Copilot or other paid AI features mid-term.
- Applies to
- Paid Freddy AI add-ons in Freshworks products.
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