Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email (2)
Catalog row in Vendor License Evidence · Cited
- Kind
- FAQ excerpt
- Excerpt
- "In Freddy AI Agent Studio, an Email AI Agent session is defined as a 72-hour window starting from the customer’s first email."
- Locator
- FAQ, "What is a session in Freddy AI Agent?"
- Applies to
- Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email
- Related metrics
- Sources