Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email
Catalog row in Vendor License Evidence · Cited
- Kind
- FAQ excerpt
- Excerpt
- "For Chat AI Agents in Freddy AI Agent Studio, all interactions between the end-user and AI Agent within 24 hours from session initiation are counted as one session."
- Locator
- FAQ, "What is a session in Freddy AI Agent?"
- Applies to
- Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email
- Related metrics
- Sources