Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshdesk Omni pricing FAQ: for Chat AI Agents all interactions within 24 hours of session initiation count as one session; for Email AI Agents a session is a 72-hour window from the customer's first email regardless of replies. (vendor page undated; as published on 2026-09-27)
- Applies when
- Forecasting session consumption by channel.
- Applies to
- Freshdesk and Freshdesk Omni.
- Related metrics