Freddy AI Agent (Classic) overage is charged and the service continues
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Freshservice support: usage beyond the included session entitlement incurs overage charges; the AI agent keeps operating, and overage pricing is obtained from the Account Manager. (vendor page undated; as published on 2026-09-27)
- Applies when
- Session consumption above the Enterprise allocation.
- Applies to
- Freshservice Enterprise.
- Related metrics