Freshservice Enterprise includes 1,200 Freddy AI Agent (Classic) sessions per licence per year
Catalog row in Vendor License Rules · Cited
- Kind
- Floor / cap
- Statement
- Freshservice support: each Enterprise licence includes 1,200 AI Agent (Classic) sessions a year, prorated for the billing cycle and made available upfront; a session is a unique user interacting with the AI agent within 24 hours. (vendor page undated; as published on 2026-09-27)
- Applies when
- Estimating AI agent capacity for an Enterprise account.
- Applies to
- Freshservice Enterprise.
- Related metrics