The SentinelOne Master Subscription Agreement (MSA) is the base contract between SentinelOne, Inc. and a customer for any paid or evaluation use of SentinelOne’s Solutions. The customer accepts it by signing, by clicking “Log In” to access the Solutions, or by using them.[1] Product-specific terms sit in Solutions Addenda. The Singularity Platform Terms are the main one, and they prevail over the MSA where the two conflict.[1] For U.S. public sector customers, the U.S. Public Sector Addendum supersedes or modifies named provisions of the MSA and the Singularity Platform Terms.[3] This article records the clauses that determine entitlement and compliance. Metric and package detail is in SentinelOne licensing.
Formation and amendment
The MSA may be amended by SentinelOne “from time to time in its sole discretion”, and continued use after updated terms are posted counts as acceptance.[1] The only exception is a written agreement executed by SentinelOne that expressly references the MSA, and even that supersedes specific terms only to the extent it says so.[1] Entitlement files should therefore store the dated version of each web document together with the signed paper. Catalog proof: SentinelOne may amend the MSA; continued use is acceptance.
A Purchase Order can take three forms: a document between the customer and a Partner that references a SentinelOne Quote, a document between the customer and SentinelOne, or online terms offered by SentinelOne.[1] SentinelOne’s pricing page states that all purchases are made through an authorized third-party partner.[6] Where a Partner sells, Fees are paid to the Partner as the Purchase Order specifies, and tax matters are handled between each party and the Partner.[1]
Metrics
The MSA defines Endpoint as physical or virtual computing devices and/or computing environments, such as containers, that can process data.[1] The Singularity Platform Terms limit the licence to the quantity of Endpoints in a valid Purchase Order.[2] Catalog proof: Virtual devices and containers count as Endpoints; Licence limited to the Endpoint quantity in the Purchase Order.
Counting / floors
True-Up (effective 2026-06-24). If usage exceeds the Existing Purchase Order, SentinelOne may invoice the increment pro rata at the Purchase Order unit price for the remaining term, as overages for the relevant period at that price, or both.[1] The clause prices overage at the customer’s contracted unit price rather than at list price. It does not require SentinelOne to give notice before it invoices. Catalog proof: Usage above the Purchase Order is invoiced as a True-Up.
No refunds (effective 2026-06-24). No refunds or credits are issued for paid Fees except as §11.3 provides.[1] Late Fees bear 3% interest, and continued non-payment after notice is a material breach that allows suspension.[1] Catalog proof: Fees are non-refundable except on specified terminations.
Use rights
Affiliates. The licence includes use by the customer’s Affiliates as stated in the Solutions Addendum, and the customer remains fully liable for them. An entity that competes with SentinelOne cannot be a customer Affiliate.[1] Catalog proof: Affiliates may use the Solutions; competitor affiliates excluded.
Third-Party Service. A third party that manages installation, onboarding, operation of or access to the Solutions may use them for the customer’s purposes. The customer stays responsible and liable, and the provider must not use the Solutions for the benefit of any third party.[1] Catalog proof: Third-Party Service providers may operate the Solutions for the customer.
Internal use and resale. The Singularity Platform may be used only for internal business operations. It may not be licensed, sublicensed, resold, leased, lent or offered as services to third parties.[2] Catalog proof: No resale or service to third parties from a customer subscription.
Benchmarking and testing. Customers may not disclose to any third party or publish any performance information or analysis relating to the platform. They may not probe, scan or test its efficacy except for legitimate testing in coordination with SentinelOne when considering a subscription.[2] They also may not upload or process Special Information in the platform.[2] Catalog proof: No publication of performance information.
Enhancements. Customers must accept Enhancements needed for proper function.[2] The documentation warranty does not cover versions older than the Current Release and the release immediately before it.[1] Catalog proof: Customers must accept Enhancements.
Virtualization & partitioning
The MSA contains no virtualization or partitioning clause beyond the Endpoint definition, which counts virtual devices and containers.[1] See virtualization and partitioning.
Cloud / BYOL
The Solutions are subscription services with downloadable software made available by SentinelOne.[2] The MSA contains no bring-your-own-license provisions.
Programs
Evaluation (effective 2026-06-24). An evaluation licence runs for up to 30 days unless SentinelOne agrees otherwise in writing. Use beyond that without consent can be charged at price-list Fees.[1] At the end of the evaluation, the customer must uninstall the Solutions and confirm this in writing (email accepted).[1] Catalog proof: Evaluation limited to 30 days; overuse chargeable at list price.
Early Adoption or Beta Use. Pre-GA Solutions may be used only in non-production environments for internal testing, for up to 30 days.[1] Testing Solutions are provided as-is, and SentinelOne’s aggregate liability for them is capped at US$100.[1] Catalog proof: Pre-GA Solutions only in non-production for up to 30 days.
U.S. Public Sector Addendum (effective 2026-05-14). This addendum applies to GSA MAS ordering activities, U.S. federal, state and local agencies, and publicly funded education and healthcare institutions. It treats the Solutions as commercial computer software under FAR 12.212 and DFARS 227.7202.[3] SentinelOne also publishes a consolidated MSA for GSA customers that bundles the Singularity Platform Terms, DataSet Terms, Services Addendum, Support Terms and U.S. Public Sector Addendum.[4]
Term, renewal and termination
Automatic renewal (effective 2026-06-24). The initial term is stated in the first Purchase Order. The subscription then renews for successive periods of the same length, or the length stated in the most recent Purchase Order, unless either party gives written notice at least 30 days before the current term ends.[1] Catalog proof: Subscriptions renew automatically unless notice is given 30 days before term end.
120% renewal uplift (effective 2026-06-24). If the customer neither gives timely notice of non-renewal nor issues a Purchase Order for the renewal term, the renewal Fees are 120% of the most recent Purchase Order(s).[1] This is the MSA clause with the largest cost effect. A renewal Purchase Order has to be in place before the term ends, not after. Catalog proof: Renewal without notice or new Purchase Order is priced at 120%.
Public sector renewal (effective 2026-05-14). For U.S. public sector customers, the replacement §11.1 sets a 12-month term that renews only if a new Purchase Order is placed with the Partner. The automatic renewal and the 120% uplift therefore do not apply.[3] Catalog proof: Public sector subscriptions renew only by a new Purchase Order.
Termination. Either party may terminate for a material breach that is not cured within 30 days, or on insolvency. SentinelOne may also terminate immediately if it believes the customer is using the Solutions in an unauthorized manner likely to cause harm.[1] Product access, including access to retained data, is available only during the Subscription Term.[1] On termination or expiry, the customer must stop use, delete all components and uninstall the Solutions immediately, and confirm the uninstallation in writing on request. SentinelOne reserves the right to investigate suspected violations.[1] Public sector customers have 30 days to uninstall.[3] Catalog proof: Uninstall on termination; SentinelOne may investigate; Retained data is available only during the Subscription Term.
Assignment. Assignment requires the other party’s prior written consent, which may not be unreasonably delayed or withheld. Either party may assign to a successor of substantially all of its business or assets, on written notice, if the successor assumes the obligations in writing. A customer’s successor must not compete with SentinelOne.[1] Catalog proof: Assignment needs consent; successors must not compete with SentinelOne.
Intellectual property and liability
Ownership. SentinelOne reserves all rights in the Solutions, the Documentation and System Data. The customer keeps its rights in Customer Data. No licence is granted by implication or estoppel.[1] Feedback on Testing Solutions is assigned to SentinelOne.[1]
Infringement indemnity. SentinelOne will defend third-party claims that the Solutions, used in accordance with the MSA, infringe or misappropriate a valid Intellectual Property Right. It will also pay settlements and awarded losses. SentinelOne may procure the right to continue, substitute, or modify the Solutions, or, failing those, terminate and refund prepaid Fees for the rest of the Subscription Term.[1] The indemnity does not extend to claims arising from the customer’s breach, from combinations or modifications that cause the infringement, or from use contrary to the MSA.[1] In the other direction, the customer indemnifies SentinelOne against claims arising from use in breach of the MSA, from unauthorized use of third-party intellectual property, or from breach of the Restrictions.[1] The public sector version makes the defence subject to 28 U.S.C. §516.[3]
Patents. SentinelOne keeps a virtual patent marking page. It states that SentinelOne products may be covered by one or more of the listed U.S. patents, several of which concern deception and decoy technology.[5]
Liability caps. Each party’s total liability is capped at the Fees paid or payable in the 6 months before the first event giving rise to a claim. For breaches of the privacy and security obligations or of other obligations relating to Customer Data, SentinelOne’s cap is 12 months of Fees. The caps do not apply to breaches of the Restrictions, confidentiality breaches (other than SentinelOne’s Customer Data obligations), or indemnification obligations.[1] An uncapped exposure for breach of the Restrictions is significant for compliance: resale, service-bureau use and benchmark publication all fall under the Restrictions.[2]
Disputes and publicity. California law governs, and the courts of Santa Clara County have exclusive jurisdiction. The parties must mediate in good faith first, except in actions to protect Intellectual Property Rights, and the prevailing party recovers reasonable attorneys’ fees.[1] SentinelOne may name the customer and use its trademarks to identify it as a customer.[1]
Audits and compliance
The MSA contains no clause that lets SentinelOne audit a customer’s books or records.[1] Its verification tools are the True-Up clause, the written uninstall confirmation with a reserved right to investigate, and the platform’s reserved right to monitor and access the Solutions to remediate suspected illegal activity and prevent harm.[1][2] See software license audit and true-up.
Out of scope
The Data Protection Addendum, Data Act Addendum, SDK Addendum, MSSP Agreement and any negotiated enterprise agreement are not covered here.