The Lansweeper Terms of Use are the customer agreement for all Lansweeper Products. Together with the Order and the Data Processing Agreement, they form the Agreement between the customer and the contracting Lansweeper entity.[1] That entity is Lansweeper NV, under Belgian law, for customers outside the United States. It is Lansweeper Inc., under Texas law, for customers incorporated or based in the United States or a US territory.[1] Customers accept the Terms by purchasing, installing or using the Product. Pre-printed purchase-order terms have no effect unless Lansweeper signs an ordering document that expressly identifies the clauses it supersedes.[1] Version 2.2 is dated 25 September 2026. It replaced version 2.1.3 of 28 March 2025, which is archived on the same page.[1][4] Compared with 2.1.3, version 2.2 renames “Lansweeper Installation” to “Lansweeper Deployment” and “Freeware” to “Free Plan”. It also adds clause 6.7 on the MCP server and references the separate AI Features Terms.[1][4]
Editions
The Terms apply to every subscription plan: Free Plan, Free Trial and Paid Subscriptions. The plan bought is identified in the Order or on the online order confirmation page.[1] Plan contents are covered in Lansweeper plans and add-ons.
Metrics
The Order states quantity “based on Lansweeper’s applicable license metrics”. The examples given are the number of Assets, Help Desk Agents and Lansweeper Deployments.[1]
Counting / floors
Use rights and restrictions
Licence grant (Terms of Use v2.2, dated 2026-09-25). Lansweeper grants a limited, worldwide, revocable, non-transferable, non-sublicensable, non-exclusive right to use the Product for internal business purposes during the Term. Use must be on compatible devices and in accordance with the agreed license metrics.[1] The grant is conditional on full compliance with the Agreement, including timely payment to Lansweeper or the Reseller.[1] Catalog proof: Internal business use within the agreed license metrics.
Restrictions. The customer may not resell, sublicense, transfer or otherwise make the Product available to third parties. It may not reverse engineer the Product to build a competing product, or use the Product in a way intended to avoid Charges or exceed license metrics.[1] Clause 9 adds further obligations. The customer must not work around technical limitations, use the Product to provide products to third parties, or share credentials. It also must not bulk-extract data through the Cloud API, the MCP server or AI agents in a way inconsistent with intended use.[1] Catalog proof: No use designed to avoid charges or exceed metrics.
Affiliates and contractors. Affiliates may use the Product within the usage limitations, and the customer remains responsible for them.[1] Affiliate use counts against the same license metrics and gives no right to a separate deployment.[1] Catalog proof: Affiliates use the same metrics and get no separate deployment.
Integrations and AI. The Cloud API may be used only through Cloud API Tokens, and Lansweeper may rate-limit it.[1] Any AI model, AI agent or automated client connected through Lansweeper’s MCP server is an Integration, and the customer is responsible for the actions it takes.[1] The AI Feature Terms limit AI Features to internal business purposes connected with the permitted use of the Product. They prohibit using Output to build, train or improve any AI model, and they prevail over the Terms of Use for AI Features.[2] Catalog proof: AI agents connected through the MCP server are Integrations; AI Feature Output may not be used to train models.
Orders, charges and payment
Orders are non-cancellable.[1] Payment obligations are non-cancellable and non-creditable, and Charges paid are non-refundable except as the Agreement provides.[1] Invoices are payable within 30 days. Quotes are valid for 30 days, and billing disputes must be raised within 30 days of the invoice date.[1] Late payment accrues interest of 1% per month started, plus a flat indemnity of 10% of the invoice with a minimum of EUR 250.[1] Before full payment is received, Lansweeper may grant temporary access through a temporary License Key.[1] Billing is handled either directly by Lansweeper or through Cleverbridge as merchant of record.[8] Catalog proof: Orders non-cancellable; charges non-refundable.
Changing quantities
A Paid Subscription customer may increase the agreed license metrics during the Term. Changes to the metrics take effect at the start of the next Renewal Period and must be requested at least 30 days before the current Term expires.[1] The Terms therefore give no right to reduce quantities mid-term. In the Subscription Portal, mid-cycle plan changes are prorated and downgrades go through the account manager.[7] Catalog proof: Metric increases any time; changes take effect at renewal; Mid-cycle plan changes are prorated; downgrades through sales.
Renewal
Automatic renewal. Unless agreed otherwise, a Paid Subscription runs for one Contract Year and renews automatically for consecutive Contract Years.[1] To stop renewal, the customer deactivates auto-renewal in the Self-Service Portal at least 30 days before the end of the Term. A customer with an on-premises deployment not linked to the Cloud Platform emails legal@lansweeper.com within the same deadline. Lansweeper can also give 30 days’ notice that it will not renew. On valid non-renewal, the subscription reverts to the Free Plan.[1] The Portal documentation also requires deactivation requests no later than 30 days before the renewal date.[7] The Portal is not yet available for partner-managed subscriptions.[9] Catalog proof: Annual auto-renewal; non-renewal reverts to Free Plan; Self-service portal limited to site owners on paid plans.
Renewal notices. The documents give different renewal-reminder periods. The pricing FAQ says the billing contact receives an automated renewal email 14 days before the license expires.[5] The Lansweeper Classic renewal article says a sales representative emails physical-license customers 60 to 90 days before expiry, and Cleverbridge customers receive an automated email 60 days before.[6] Early renewal is not possible, because terms would overlap, but a renewal can be approved in advance. Reseller customers receive no billing emails, which go to the reseller.[6]
Price changes. Lansweeper may increase the Charges at the start of each Contract Year, up to its then-current list price. It must inform the customer by email at least 45 days before the current Contract Year ends. A customer that does not accept must cancel under clause 17.3; otherwise the new Charges apply.[1] Catalog proof: Charges may rise to list price each Contract Year.
Audits and compliance
Verification (Terms of Use v2.2 §18, dated 2026-09-25). Lansweeper and/or its appointed third-party auditor may verify the customer’s compliance with the Agreement. The customer must demonstrate compliance “at all times and upon Lansweeper’s first request”, providing documents, data, personnel or other reasonable means.[1] The customer must keep data on its installation and use of the Product for at least one year after it stops using the Product.[1] Clause 18 publishes no notice period, frequency limit or cost threshold, unlike the partner audit clause described below. Catalog proof: Lansweeper may verify compliance on first request.
Product Metadata and back-billing. Lansweeper retrieves Product Metadata from the customer’s deployment and use. This includes licence details, software version, IP address, email address, Install-ID, installation status, Asset count, database server type and web server type.[1] Lansweeper may use it during and after the Term to verify compliance.[1] If a verification reveals non-compliance, or non-compliance is apparent from Product Metadata, Lansweeper may invoice the costs of the verification and the prior unlicensed use during the Term.[1] Unlicensed use can therefore be identified from telemetry without a separate audit. Catalog proof: Product Metadata, including Asset count, is collected for compliance; Non-compliance found in Product Metadata can be invoiced.
Other remedies. Breach allows Lansweeper to suspend access without notice. Non-compliance with usage limitations is listed as an irremediable material breach that allows immediate termination.[1] Lansweeper’s software partners may enforce the Terms against the customer where their rights are affected.[1] For the general discipline, see software license audit and license compliance.
Transfer and termination
The customer may transfer its rights and obligations only with Lansweeper’s prior written agreement.[1] On expiry or termination, the right of use ends at once. The customer must stop using the Product and pay any outstanding Charges, and any License Key is disabled. Customer Content in the Cloud Platform is deleted within 60 days, so the customer has to export it before termination.[1] A customer that terminates for Lansweeper’s material breach receives a pro-rated refund of prepaid Charges.[1] Liability is capped per Contract Year at the greater of the Charges for that year and EUR 100. The cap does not apply to the customer’s breach of clauses 4 and 9 or to unauthorized use.[1] Catalog proof: Transfer requires Lansweeper’s prior written agreement; On expiry use ceases and the License Key is disabled.
Virtualization & partitioning
The Terms contain no virtualization or partitioning clause. Virtual and cloud resources fall within the Asset definition; see Lansweeper asset counting.
Cloud / BYOL
The Cloud Platform is a multi-tenant platform managed by Lansweeper. Its monthly Uptime Service Level applies as stated for the Paid Subscription, excluding scheduled maintenance, third-party integrations, cloud-hosting provider failures and free or beta offerings.[1] No bring-your-own-license provision applies.
Programs
Authorized reseller (Reselling Terms v1.2, dated 2024-11-21). Where a customer buys from a Reseller, clause 10 of the Terms applies and takes priority over contrary provisions. The customer remains bound by the Terms. The Reseller sets cancellation notice, License Key delivery, ordering, payment and taxes. Lansweeper may suspend the subscription if the customer does not pay the Reseller.[1] The Reselling Terms add several points. Fees are calculated on a unit price per Asset. Scope of Use is always restricted to an amount of Assets and/or Help Desk Agents. Every End-Customer must accept the Terms of Use.[3] An End-Customer Subscription Plan lasts one year and renews annually unless the partner gives 30 days’ notice. Upsells during the term are either made coterminous with a new term, with the unused portion credited, or pro-rated to the existing term.[3] Lansweeper may audit a partner no more than once in twelve months, on ten days’ written notice.[3] Catalog proof: Resold subscriptions priced per Asset unit price.
Free Trial, Free Plan and Beta Releases and Preview Features. Free Trials expire into the Free Plan. The Free Plan can be ended by either party at any time. Beta and preview features carry no warranty and are subject to the same license metrics as Lansweeper determines.[1]
Out of scope
This page does not cover the Data Processing Agreement, privacy policy, confidentiality, indemnities in detail or support severity levels. Negotiated enterprise agreements that supersede the web Terms are not public.