AVEVA licensing is the set of terms under which AVEVA sells its industrial software: engineering and design tools (such as AVEVA E3D Design and AVEVA Unified Engineering), process simulation (the SimSci range), operations software (AVEVA System Platform, InTouch HMI, Historian, MES), the AVEVA PI System inherited from OSIsoft, and cloud services delivered through the CONNECT platform. One master agreement, the AVEVA General Terms and Conditions (published as an end-user licence agreement, “EULA”), covers On Premises Products, Cloud Services, Support Services and Professional Services. The clickwrap version is concluded with AVEVA Software, LLC.[1] Version 6.1, dated 16 July 2026, is current. Versions 6.0 (31 March 2026) and 3.0 (15 September 2023) are archived.[2] What a customer may deploy is set by the Order Form plus a Software Schedule for the product family. The schedule defines the licence models and metrics.[1][3] For the general models, see subscription and consumption licensing and concurrent and device licensing.
Editions
AVEVA publishes no public price list and no edition matrix that applies across its portfolio. It sells through three commercial wrappers, and the same product can be bought under more than one of them.
| Wrapper | What the customer buys | Main source |
|---|---|---|
| Order Form licence | A perpetual, set-term or subscription licence for named products and quantities, measured in the metric of the Software Schedule | GTC cl.2 and 23.2[1]; Software Schedules[4][5][6] |
| Flex subscription | Flex credits under a credits agreement, spent on cloud, hybrid or on-premises products at each product’s rate plan | Flex page[7]; CONNECT help[8] |
| AVEVA Operations Control | A subscription to the Edge or Supervisory package, with unlimited use of the package’s products for a defined set of users | Operations Control help[9] |
In AVEVA’s operations software the installed product is switched between these wrappers with a License Mode setting: Perpetual, Flex or AVEVA Operations Control.[9] The Flex program has three commercial tiers: Flex, Flex Enterprise and Flex Enterprise Plus. Each tier includes a different level of the Customer FIRST support program.[7]
AVEVA publishes separate Software Schedules for Engineering (including SimSci and Process Optimization); for operations, asset performance and monitoring and control software (the “P&O APM M&C” schedule); and for the PI System. Further schedules cover Development Packages and Technologies, Teamwork, Unified Supply Chain, Aras Innovator and ETAP products.[3] Each product family has its own article: AVEVA PI System licensing, AVEVA System Platform and InTouch licensing and AVEVA engineering and simulation licensing. Flex credits, LaaS and CALM are covered in AVEVA Flex credits and CONNECT licensing.
Metrics
AVEVA uses different metrics for each product family. The GTC itself defines only two general units. Use covers use through CONNECT and also copying, loading into memory or installing a Product. A User is either someone authorized to use a Cloud Service through a CONNECT account, or someone who operates one or more instances of an On Premises Product from a single workstation.[1]
| Family | Main metrics | Catalog |
|---|---|---|
| PI System | Node, connection, data streams (tags), Aggregate Tag tiers, PI System Access, individual and named users | Node, Data stream, Aggregate Tag, PSA |
| Operations (System Platform, InTouch, Historian, MES) | Capacity (I/O Count, Tag Count, Platform Count), CAL, per device, per named user, per server (concurrent), per processor, per core, per session | I/O Count, Platform Count, CAL, Per Core Use |
| Engineering and simulation | Seats (Initial/Annual, Rental), CALM tokens, UBL Token Access Periods, SimSci tokens, network and node-locked licences | Token, Token Access Period, SimSci Token |
| CONNECT and Flex | Flex credits charged per rate plan as fixed, usage (active users, resources) or resource charges | Flex credit, Active User, LaaS licence |
The PI System metrics come from the PI System schedule.[4] The operations metrics come from the P&O APM M&C schedule.[5] The engineering metrics come from the Engineering schedule.[6] The CONNECT metrics come from the CONNECT documentation.[8]
Counting / floors
Which document wins. The GTC lists its own order of precedence: the General Terms and Conditions first, then any Appendix or Addendum, then the Order Form.[1] Each Software Schedule, however, says that it prevails over conflicting terms in the GTCs for the software it covers.[4][5] A licence position should therefore be built from the Order Form quantities and the schedule’s counting rules, and the GTC used for the general restrictions.
Scope of the grant. An On Premises Product is licensed for the licence term in the Order Form or in CONNECT. The licence is non-transferable and may be used only on the Customer Premises. It covers an Affiliate only if the Affiliate is named on the Order Form.[1] Catalog: On-premises licence is non-transferable and limited to Customer Premises. Cloud Services may be used only for internal business purposes, and only by the customer’s Users and Affiliates.[1] Catalog: Cloud Service use limited to Users and Customer Affiliates. User Credentials must not be shared by more than one individual User or Machine.[1] Catalog: User Credentials may not be shared.
Moving and copying. Without AVEVA’s prior written consent, a Product may not be moved to another location or to other equipment.[1] Back-up copies may be used only to restore Use after a failure. They may not serve for training, testing, hot standby or caching.[1] Catalog: No transfer of a Product to another location or equipment without consent; Backup copies only for restoring after a failure. The schedules add product rules on top of this, such as the PI System’s free failover deployment for data collection and the rules for moving System Platform and InTouch between Devices.
Floors. The GTC sets no minimum quantity. Minimums come from the program or model instead. Examples are the PI Data Infrastructure Aggregate Tag Tier Benchmark, which is a monthly fixed charge that cannot be reduced during the Term, and the token quantities on CALM and UBL Order Forms.[4][6] Professional and Support Services on site carry a minimum charge of four hours (hourly rates) or one day (daily rates).[1]
Trials and previews. Trial or demo software may be used for 30 calendar days unless the Order Form says otherwise. Pre-production products, previews, Test Accounts and Partner Accounts are provided as is, without support or service levels.[1] Catalog: Trial software may be used for 30 days.
Virtualization & partitioning
The GTC has no processor or partitioning rules. Virtualization is handled in the schedules and in the licensing technology. In the PI System, a node is a single operating system instance, physical or virtual.[4] In the operations schedule, a Core is a physical or virtual processor unit as detected by the operating system. That schedule also forbids copying a License File with virtualization technology unless AVEVA authorizes it in writing.[5] Catalog: No copying of a License File using virtualization technology. Terminal or remote access is counted per accessing computer for PI client tools licensed by individual user. InTouch HMI needs a separate licence for each instance run under Remote Desktop.[4][5] See virtualization and partitioning.
Cloud / BYOL
AVEVA’s cloud services are reached through CONNECT. CONNECT is the platform for user authentication, Flex Credit and credit agreement management, product licensing and entitlement services, and reporting on credits, service usage and audit logs.[15] AVEVA may host CONNECT and Cloud Services in data centres in any location it chooses.[1] AVEVA publishes no bring-your-own-licence policy for public clouds. An On Premises Product is licensed to the Customer Premises named in the Order Form. Running it on customer-managed cloud infrastructure is therefore a question for the Order Form, not a published right. AVEVA’s own alternative is Licensing as a Service (LaaS), which replaces on-premises licence servers with licences issued from CONNECT.[10]
Programs
- Flex and the Flex Credits Agreement. Customers buy credits from AVEVA and spend them according to each product’s rate plan. Credits cannot be bought in CONNECT.[8] See AVEVA Flex credits and CONNECT licensing.
- AVEVA Operations Control. An unlimited-use subscription for the Edge or Supervisory package.[9] See AVEVA System Platform and InTouch licensing.
- Enterprise License and Site License. The operations schedule lets AVEVA set the scope, duration and price of these licences case by case. The licence takes effect when AVEVA signs a written authorization and the customer countersigns it.[5]
- Customer FIRST. AVEVA’s maintenance and support program has three levels: Standard, Premium and Elite. The annual fee is a percentage of the list price of the AVEVA software at the customer’s facilities or sites. A lapse in enrollment may incur a reinstatement fee, and the fee can rise the longer the lapse lasts.[12] Catalog: Lapsed Customer FIRST enrollment may incur a reinstatement fee. Premium and Elite include License Assurance: up to two reissues of lost licences per year, and the transfer of machine-locked licences to a replacement machine.[12] Catalog: License Assurance: two lost-licence reissues a year.
- Legacy OSIsoft agreements. aveva.com still publishes the OSIsoft agreements, Product Usage Terms and Software Reliance Program terms that apply to PI System licences bought from OSIsoft.[13]
Contract terms
Term and termination. Licences and cloud rights run product by product for the term or subscription period on the Order Form.[1] Either party may end the GTCs on 60 Business Days’ notice, but the notice cannot take effect earlier than five years after signature. The GTCs continue to govern Order Forms still in effect.[1] A breach of the clauses on use restrictions, customer obligations, regulatory compliance, record keeping or licence compliance is deemed a material breach.[1] When an Order Form ends or a licence term expires, the customer must destroy or return the Products as AVEVA instructs.[1] Catalog: Destroy or return Products when the licence term expires. Charges on the Order Form are non-refundable and non-cancellable unless AVEVA agrees otherwise in writing.[1]
Lifecycle. The Software Lifecycle and Retirement Policy sets End-of-Sale, End-of-Renewal and End-of-Life dates. After End-of-Sale only existing customers may buy or renew. Renewals stop at the End-of-Renewal date, and any renewal term must end on or before End-of-Life.[11] Catalog: Renewals after End-of-Sale end at the End-of-Renewal date. Support Services do not cover retired versions or versions that are not the most up to date.[1]
Audits and compliance
The GTC combines record keeping, telemetry, certification and audit:
- Records. During the Term and for five years after, the customer must keep complete and accurate records of where and how the Products are used, sufficient for an audit. AVEVA may collect Usage Metrics, including records of Users and where they logged on to CONNECT, partly to verify compliance.[1] Catalog: Five-year record keeping and Usage Metrics collection.
- Audit. AVEVA or its designee may audit at least once a year, during the Term and for two years after. The audit may be on site or remote and may cover facilities, systems, records and personnel. It includes identifying all the customer’s Users and Affiliates.[1] Catalog: Annual audit right during the Term and two years after.
- Certification. The customer must deliver a signed certification of compliance within 30 days of a written request.[1] Catalog: Signed compliance certification within 30 days.
- Consequences. Excess usage is charged from the date it began, with interest of 1.5% per month, and documented on a new Order Form. AVEVA may suspend the Product until the customer pays. The customer pays the audit costs if usage exceeds the limits by 5% or more, if underpayment is 5% or more, or if the Agreement is breached.[1] Catalog: Excess usage charged from the start date with 1.5% monthly interest; Customer pays audit costs at 5% excess or underpayment. AVEVA may also suspend Use without notice if it reasonably believes the customer’s use amounts to excess usage.[1] Catalog: AVEVA may suspend Use for suspected excess usage.
- Security mechanism. Products may contain a security and reporting mechanism that detects illegal copies. The data it collects can include IP addresses, email domains, Wi-Fi SSID, geolocation and organization domain information.[1] Catalog: Products may contain an anti-piracy reporting mechanism. In 2012 AVEVA explained that this technology alerts AVEVA when software is operated illegally. It said the technology needed new licence terms, which already formed part of the AVEVA Everything3D licence agreement.[14]
- Export compliance. Within 14 days of a written request, the customer must provide information about its Users, Affiliates and end use so that AVEVA can verify export and sanctions compliance.[1]
Product-level monitoring adds to these rights. Examples are the PI to CONNECT Agent’s daily tag counts, the UBL Log Agent, quarterly SimSci token logs, passive usage tracking in Operations Control, and CONNECT transaction records for Flex credits. Each product article describes the relevant mechanism. For the general discipline, see software license audit and license compliance.
Out of scope
- Prices. AVEVA does not publish list prices, and Flex rate plans are set in each credits agreement.
- Signed enterprise agreements, Order Forms, distributor and reseller terms, and the Software and Support Addendum, which were not publicly retrievable.
- The Teamwork, Unified Supply Chain, Development Packages, Aras Innovator and ETAP schedules, and the Dianomic agreement that applies to FogLAMP products resold by AVEVA.
- Hardware supplied under Support Services, and data processing terms (Customer Data Processing Addendum, SCCs).
- Litigation: no court case with a primary court record on AVEVA software licensing, audit or licence scope was identified for this article.